Shift Leader

4 months ago

Burlington, Canada Chick-fil-A | Appleby Crossing Full time

As a shift leader at Chick-fil-A Appleby Crossing, you will lead a high performing team in accomplishing our hospitality and food quality goals on a daily basis. You will be setting the example for your team to follow. We are looking for people who feel comfortable making independent decisions and problem solving in a complex and high pressure environment.

**Chick-fil-A's Mission**

To be the world's most caring company.

**Restaurant Vision**

We will be successful because of the remarkable care we have for one another.

**Core Values**
- **
Integrity** - We will hold ourselves and one another accountable to do what is right, especially when times get tough.
- ** Innovation**:

- We will embrace our creativity to continuously improve ourselves and the business, never being satisfied with "good enough".
- ** Inclusivity**:

- We will employ and serve people from all walks of life, embracing the differences that make us better together.

**Role Responsibilities**

Job responsibilities will include, but are not limited, to the following:

- Maintain an exceptionally clean, safe, and sanitary work environment
- Work outside in a drive-thru (year round) or in a kitchen preparing, cooking, assembling, and packaging raw, hot, and cold food efficiently
- Use POS software to take orders
- Demonstrate exceptional hospitality to our guests
- Have a positive attitude and communicate clearly and courteously with fellow team members, guests, and third parties
- Adhere to all Pathway training standards within the restaurant
- Manage breaks
- Complete daily checklists
- Front of House Shift Leaders will count drawers and ensure cash management procedures are being followed
- Back of House Shift Leaders will ensure daily food and quality assessments are completed
- Demonstrate a willingness learn
- Train team members
- Attend leadership meetings
- Respond to guest inquiries
- Perform additional work duties as assigned by leadership to support business needs
- Possess the ability to work in a high demand environment while maintaining all above standards

**Benefits**
- **
Closed Sundays** - All Chick-fil-A restaurants are closed on Sundays so you have a guaranteed day off to rest however you choose.
- ** Leadership Development Opportunities** - As a locally owned business, we are dedicated to helping you be the best version of yourself. There is room for growth and increased responsibility for those who desire it.
- ** Personal Development Opportunities** - Chick-fil-A Appleby crossing will periodically have optional classes** **that teach life skills such as accounting, computer programming, entrepreneurship, and more.
- ** Employee Meal Discounts** - 50% off for team member and their family (when team member is present).
- ** Scholarship Opportunities** - Up to $34,000 per year.
- ** Wage Increases**:

- Potential for wage increase through specialization, tenure, and certification. $1.00/hour increase after completing 90 day evaluation period.

**REQUIREMENTS**:

- Must be eligible to work in Canada
- Bend and lift up to 50lbs
- Stand for long periods of time
- Uphold the restaurant mission, vision, and core values
- At least 1 year restaurant experience OR 1 year leadership experience in any field
- Comfortable enforcing and setting expectations
- Available for opening (9AM) and/or closing (12AM) shifts at least 4 times a week
- Valid Ontario Food Handlers Card (or attain one within 30 days of your start date)

Chick-fil-A is in the business of serving our guests great food and remarkable service. Family-owned and privately held, our company and our local independent franchised Operators are devoted to serving the local communities in which we operate, while offering great-tasting food made with quality ingredients including our signature Chick-fil-A sandwich.

Today, Chick-fil-A® restaurants serve great tasting food to millions of guests every year, in more than 3,000 restaurants in 48 states, Washington, D.C., Puerto Rico and Canada. Chick-fil-A opened its first Canadian restaurant in 2019. Chick-fil-A was officially founded in 1967 by S. Truett Cathy. He made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia. Having worked seven days a week in restaurants open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest — a practice we uphold today.

Chick-fil-A Appleby Crossing is an independently owned and operated quick service restaurant with a goal of serving the Burlington and surrounding community through our great food and remarkable hospitality.

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