Post-purchase Program Analyst

3 weeks ago

Toronto, Canada Canadian Tire Corporation Full time

**What you'll do**

The Post-Purchase Program Analyst supports the delivery of the Post-Purchase Program under the broader Product Quality Organization’s mandate to support our customers, drive quality products and improve customer perceptions of the products sold at Canadian Tire.
- Execution of Post-Purchase Framework
- Support the development of the expanded scope for the Post-Purchase program to provide enhanced spare part and repair support for a larger selection of products to improve brand perception and customer experience
- Utilizing existing reporting, investigate potential opportunities to increase the number of SKUs we support
- Provide financial analytics to support the design of new strategic initiatives surrounding Post-Purchase and sustainability
- Implementing processes to manage corporate responses to online reviews and customer questions, contributing to a cohesive brand image and customer experience
- Actively collaborate with Product Quality Assurance, Brand, Product Development, Merchandising, Offshore Team and Vendors to enhance existing and design new process and programs within the Post-Purchase framework
- Manage Post-Purchase Service Provider Performance
- Maintain and monitor service standards for vendor-supported programs
- Financial
- Support the financial model estimation logic, tools and process for Post-Purchase program
- Conduct financial feasibility analysis on Post-Purchase initiatives
- Execute vendor billing process to support Post-Purchase program costs and communicate billing requirements to Merchandising, Offshore Team, and vendors
- Monitor and report on Post-Purchase financial status at vendor level
- Reporting and Analytics
- Maintain reporting tools and processes for all aspects of the Post-Purchase program, including service provider activity, responses to online customer reviews and questions, and product coverage
- Execute ad hoc reporting for the Product Quality Assurance management team as required

**What you bring**
- Post-secondary degree in business or similar
- Core Values:

- Resourceful - Demonstrates resourcefulness by using critical thinking and creativity to overcome difficulties
- Customer Focus - Considers the customer’s needs first and foremost, making improvements based on customer feedback
- Demonstrates a Curious Mindset - Wonders about new possibilities and actively seeks to learn about them
- Technical Skills - advanced MS Excel, basic programming, and basic MS Access
- Outcome focused - possesses strong business and financial acumen, critical thinker with the ability to analyze and visualize to ensure continuous improvement
- Operational execution - effective time management skills and ability to manage multiple projects, strong attention to detail
- Ability to communicate effectively across the organization verbally and written and via presentations
- Highly developed sense of accountability, passion, and track record for delivering results
- 2+ years business experience in retail

**Hybrid**

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

LI-YX1

**About Us**

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging Join us, where there's a place for you here.

**Our Commitment to Diversity, Inclusion and Belonging**

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting ind

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