Demonstration Artist and Trainer

2 weeks ago

Ottawa, Canada Ross Video Full time

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

The Demonstration Artist and Training Specialist is responsible for performing training of Ross products, solutions, and integration at client locations globally. This front-line individual is responsible for managing customer expectations, completing required documentation, providing end user operational training, and ensuring integrity of the training experience. This key individual works closely with our Sales and Demonstration Artist Team to ensure delivery of the Ross Superior Customer Experience.

This role is a home-based position.

**Who you report to**: Services Manager - EMEA

**What we offer**:
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.
Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events
Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

**What the job is all about**:

- Perform on-site, off-site, online/remote customer demonstrations
- Assist the XPression Product team with content creation, organization, and technical execution of major trade shows throughout the year
- Set up demo equipment, assist with set-up and prepare/test gear prior to demos
- Advise the Sales and Marketing Product Management (MPM) groups regarding current industry trends and customer feedback
- Maintain above average knowledge base and skill set in the functionality and demonstration of all system features for XPression and XPression Solutions
- Develop XPression demonstration techniques, methods, and materials for use by other demo staff
- Perform on-site, off-site, and online/remote customer training
- Provide internal training for Ross staff
- Maintain training equipment, assist with set-up and prepare/test gear prior to training sessions
- Assist in the development of XPression customer training methods, materials, and techniques
- Provide feedback to the XPression MPM & TPM on XPression operation, features, and roadmap
- Participate in the review process for upcoming software feature lists
- Champion customer needs, notably operational features, roll-out and training methods as well as future feature requirements
- Actively participate in Ross’ user forums, lead key discussions, and assist XPression users

**Who you are**:

- Post-secondary degree related to television broadcast or appropriate work experience in a broadcast/post/corporate video environment using XPression.
- Minimum of 5 years’ experience in training required.
- Excellent communication and presentation skills
- Experience in the selling and marketing process for broadcast equipment is very useful
- Experience with character generator operational for live events
- Knowledge/experience in Adobe Creative Cloud, Maya/3ds Max, After Effects, Illustrator and/or Cinema 4D, Photoshop, Virtual Set Construction
- Knowledge of use of Ross Video products and a willingness to learn how to demonstrate and train on these products, notably: Streamline & MOS Workflow
- Organized and very detail oriented
- Ability to problem solve and trouble shoot
- Ability to work under pressure and adapt to changing environments
- Experience in the selling and marketing process for broadcast equipment is ideal
- Experience of providing online training and demonstrations
- Fluent in English with additional languages a bonus
- Must have a valid passport
- Must have a valid driver’s license

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran sta

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