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Manager, Food Services, Inter-campus Operations

6 months ago

Vancouver, Canada PHSA Full time

**Manager, Food Services, Inter-Campus Operations**

Children's & Women's Health Center

Vancouver, BC

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director, Food Services, the Manager is responsible for the overall planning, management, organization, and evaluation of all food service functions (including staffing, supplies, and operating budgets) in one of two assigned areas: patient or retail food services and within British Columbia Children’s Hospital (BCCH), British Columbia Women’s Hospital and Health Centre (BCW) and the British Columbia Cancer Agency (BCCA).

The Manager is responsible for building and maintaining exceptional customer relations by working in close collaboration with BCCH, BCW and BCCA leaders, and relevant departments, to ensure the efficient and effective provision of food services within these agencies. The Manager provides leadership and direction to all employees within food service operations in the areas of planning, management, organization and evaluations.

**What you’ll do**
- Maintain a strong working knowledge and understanding of customer requirements and expectations, ensuring that all internal and external customer requirements meet established service levels.
- Establish evaluation and feedback mechanisms for internal stakeholders to support continuous quality improvement.
- Responsible for the hiring, orientation, training, and discipline of food service staff in accordance with PHSA policies, non-contract terms and conditions of employment or applicable collective agreements.
- Conduct regular quality assurance audits, compiles regular reports and monitors and ensures compliance with all quantity and quality controls and procedures and standards for sanitation and safety.
- Participate as a member in product selection committees, infection control committees, and any local Quality Assurance Committees as required. Responsible for monitoring the quality of all services provided within established and approved budgets.
- Delegate work, conducts staff performance evaluations and monitors performance to maintain daily efficiency and sanitation food service standards. Provides direction to staff through coaching, mentoring, skill and leadership development, performance and talent management.
- Create a workplace culture that is consistent with PHSA’s culture that emphasizes the identified vision, mission and values of the organization.
- Ensure that appropriate quality and safety measures are in place and compatible with regulatory, industry and provincial standards (WSBC and WHMIS regulations), all the while ensuring achievement of cost efficiency, consistency, and standardization.
- Makes recommendations regarding current and future service adjustments.

**What you bring**

**Qualifications**:

- A level of education, training, and experience equivalent to Baccalaureate Degree in Human Nutrition, Food Science, Business Administration and/or a related discipline, plus a minimum of five (5) years' recent related managerial experience leading food services initiatives in a health care environment. Recent, related experience in Food Quality Improvement and Food Policy at a management level or an equivalent combination of education, training and experience will be a key asset. Registered Dietitian or Certified Nutrition Manager (CNM) or eligible for certification with Canadian Society of Nutrition Management (CSNM) required.

You will also have the ability to:

- Lead, plan, manage, implement, organize and problem solve.
- Communicate effectively, including collaborating within a team environment and to make presentations to groups.
- Function effectively in a highly dynamic environment.
- Working knowledge of applicable regulations, legislation and collective agreements.
- Computer literacy with word processing, spreadsheets and database programs.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you