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Order Management Specialist
5 days ago
Company Description
ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your drivers and back-office team work smoothly.
**Job Description**:
**Responsibilities**
- Act as the champion of the company for the entire ordering cycle
- Leverage your experience with NetSuite and Salesforce to investigate and improve the existing automated ordering and billing process
- Communicate professionally with clients aiming for swift resolution and client satisfaction
- Maintain accurate and up-to-date records of all ordering and billing activities, client communications and questions
- In collaboration with the client success and finance functions, suggest recommendation to issue
- Analyze complex issues, propose effective solutions, and follow through to ensure resolution
- Develop and implement improvements to the ordering and billing workflow and process, enhancing accuracy and efficiency and report on it
- Ensure all transactions comply with financial policies and procedures.
**Qualifications**:
- Proven experience as an Order management Specialist, particularly in a problem-solving capacity
- Advanced knowledge of ERP and CRM software and electronic invoices, with proficiency in investigating and resolving automated billing errors
- Fluency in French and English, both verbal and written
- Bachelor’s degree in finance, accounting, or a related field is preferred
- Proficiency in NetSuite and Salesforce
- Exceptional problem-solving skills with attention to detail
- Outstanding communication and client service skills
- Ability to manage multiple tasks and prioritize effectively
- Adherence to laws and best practices in regard to dealing with client and data
- Comfortable dealing with numbers and the processing of financial information.
Additional Information
Collaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:
- varied career opportunities
- a stimulating work environment focused on innovation
- enthusiastic and collaborative teams
- competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc.
- various social activities and free snacks and coffee every day.
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