Summer Intern

5 months ago

Toronto, Canada TD Bank Full time

**Role Type**:
Internship/Co-op

**Work Term**:
Summer/Term 3

**Work Location**:
Toronto, Ontario, Canada

**Hours**:
37.5

**Pay Details**:
Provides a range of operational and analytical support and/or performs transactions and/or other processing activities within a well-defined functional area. The expected outcome of this program is to provide introductory experience in a professional setting. After successful completion of this program, occupants should be equipped with skills and experiences that contribute to the completion of their studies and prepare them to build a career in their chosen discipline.

**KEY ACCOUNTABILITIES**

**CUSTOMER**
- Support successful execution of relevant reporting, operational requests, and relevant transactional requests for the business unit and/or client
- Conduct less complex analytics and research, and obtain/share internal and external relevant business/market data
- Assist with building and reviewing internal models, tools, processes, policies, presentations, and other related materials; challenge team and improve the underlying processes of functional area
- Assist with various initiatives, as assigned
- For Technology Solutions Programs: _

**SHAREHOLDER**
- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Consistently exercise discretion in managing information and all matters of confidentiality; escalates issues where appropriate
- Update and contribute to the preparation of procedural documents in support of day-to-day operations
- Escalate non-standard or high risk activities as deemed appropriate
- Follow internal and industry regulations and operating practices in completing and recording transactions
- Be knowledgeable and/or aware of industry developments
- Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk activities as necessary
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

**EMPLOYEE / TEAM**
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

**BREADTH & DEPTH**
- Works autonomously and performs multiple and/or diverse tasks that are complex, involving multiple steps, systems, and jurisdictions
- Transactions and activities require expert knowledge across a broad range or variety of products, processes or systems within own area of specialty and where transactions could be characterized by moderate to high risk
- Gathers and analyzes data to identify and solve complex problems, escalates as required
- Uses sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines.
- Generally interacts with internal customers / partners for functions performed and/or external customers
- May provide process / policy guidance to others (e.g. within team, internal partners)
- Focus of work is weekly, monthly and/or longer with addition of ad-hoc and initiative based requests, as required
- Requires advanced knowledge of the business unit / operational functions as well as regulatory issues/ requirements for jurisdictions supported

**EXPERIENCE & EDUCATION**
- Current enrollment in a relevant post-secondary program
- 1+ years related experience

**Who We Are**

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or

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