Epic Application Support Analyst

3 weeks ago

Toronto, Canada University Health Network Full time

JOB POSTING #912391

Position: Epic Application Support Analyst - OpTime OR
Department: UHN Digital - Application Support
Location: Atrium on Bay
Hours: 37.5 hrs. /week
Status: Temporary, Full time - 12 months

**Salary**: $66,846 - $83,000 annually (based on experience and competencies)
- Overview of Department

UHN Digital is one of the largest public sector health-care information management and information technology (IM/IT) service delivery organizations in Canada. As department of University Health Network (UHN), UHN Digital, is committed to its vision of transforming health-care delivery by improving the patient experience, addressing issues facing coordination of care and enhancing customer service and quality through outstanding project management and operational support.

Position Overview:
Primary Responsibilities:

- Application testing of new releases, upgrades, fixes and other product changes;
- Working with other Digital teams to ensure high service levels are maintained;
- Provide customer service in the form of end user meetings (clinical or business); attend and/or facilitate monthly established end user meetings or ad hoc meetings;
- Document system problems and resolutions for future reference;
- Exercise ITIL Change Management principles/techniques;
- Participation in organizing and conducting weekly team meetings and huddles;
- Work closely with the Project Management Office (PMO) and clinicians to implement the UHN Digital, Technology and Innovation portfolio strategy;
- Other duties may be assigned consistent with the job classification.

Qualifications:

- Undergraduate Degree required in Computer Science, Math, Health Informatics or related field or demonstrated mastery of the relevant material.
- Radiant, Inpatient EMR-ClinDoc, Mental Health/Rehab, Beacon, ASAP, HIM, MyChart, Resolute Hospital Billing/Claims, Ambulatory EMR, Kaleidoscope,
- Inpatient EMR-Orders, Bugsy.
- Excellent customer service skills required
- Excellent Incident and Problem management skills including analytical and problem solving skills
- Able to effectively deal with high priority unscheduled tasks and problems
- Excellent prioritization and organization skills
- Excellent interpersonal, verbal and written communication skills
- Working knowledge of HL7 standards and interfaces; or some other recognized industry standard an asset
- Self-motivated team player who is able to work with mínimal supervision on simple to moderately complex tasks
- Able to work with multidisciplinary teams in a positive and productive manner
- Experience with hardware and/or software vendor relations an asset
- Experience working with interfaces an asset

POSTING DATE: ENDING DATE: January 19 - February 3, 2023

Sr. Talent Acquisition Consultant, People & Culture - AOB - **Posting #912391**

For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications should apply.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

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