CE Regional Senior Epic Consultant – Outpatient Applications

4 weeks ago

Old Toronto, Canada Scarborough Health Network Full time
CE Regional Senior Epic Consultant – Outpatient Applications

Job Number: J0424-0530

Job Title: CE Regional Senior Epic Consultant – Outpatient Applications

Department: CEHC Regional CIS - Outpatient Team

Job Category: Information Management & Technology

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. We are also proud to be named one of Canada’s Most Admired Corporate Cultures for 2023 Learn more at shn.ca

FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of full COVID-19 vaccination status to the Hospital’s Workplace Health and Safety department. Fully vaccinated: having received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by WHO (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series), and having received the final dose of the COVID-19 vaccine at least 14 days ago.

The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

A Regional Operations Team will provide operational support following the regional Epic go-live in December 2021, to the seven (7) acute hospital organizations in the Central East (CE) region: Campbellford Memorial Hospital, Haliburton Highland Health Services, Lakeridge Health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital and Scarborough Health Network. These organizations have been on a clinical transformation journey to implement a shared, regional Epic CIS solution as well as several regional third-party applications since July 2019.

The Senior Epic Consultant will provide leadership support for multiple applications. In that capacity, the Senior Epic Consultant will provide ongoing maintenance and operations of their assigned applications including triaging and prioritizing issues, troubleshooting, break-fixes etc. with a goal to continue to enable and optimize workflows. Additionally, the Senior Epic Consultant will lead cross application projects while being flexible to work across multiple teams in an analyst or Team Lead capacity.

Responsibilities:

• Oversee cross application projects from PM and application build perspectives
• Allocating workload distribution across other analyst teams as needed and act as a coach for new analysts
• Responsible for liaising with Epic Technical Support (TS) and escalating issues as appropriate
• Support manager leading projects and onboarding of new analysts
• Responsible for analyzing, troubleshooting, testing and resolving complex issues including, but not limited to, system errors, workflow gaps and configuration issues
• Provides ongoing maintenance and support for assigned applications at an advanced to expert level
• Collaborates extensively with Team Leads and analysts across the regional team on an ongoing basis
• Support operational committees/workgroups with workflow design/optimization decision-making by highlighting system capabilities, limitations, risks etc.
• Work with Principal Trainers/Credentialed Trainers to maintain training materials and content in sync with build updates
• Reviewing the status of projects and issues on an ongoing basis with leadership

Requirements:

• Demonstrated experience with leading change initiatives and managing projects with interdisciplinary teams
• At least 3 years of previous build with Epic with a preference for clinical applications
• Clinical experience with Nursing background or another clinical discipline (preferred)
• Epic certification in multiple applications or capable of taking them in the first 6-months of hiring
• Strong working knowledge of clinical systems and change management in clinical systems. Including development/design, implementation, user support & training, maintenance, quality assurance, and system testing and evaluation.
• Strong working knowledge of clinical systems and administrative departments, operations and core clinical/process workflows would be an asset

Asset:

• Ability to identify and communicate operational issues and drive the resolution of issues in an effective manner which also ensures high end user satisfaction
• Ability to handle complex problems and provide highly innovative and creative solutions that will achieve high quality business/clinical outcomes
• Strong understanding of workflows and procedures related to Analyst′s relevant clinical area
Critical thinking and problem-solving skills with the ability to logically examine a problem and determine the root cause and course of action
• Highly self-motivated and directed, with keen attention to detail
• Ability to prioritize and execute tasks in a high-pressure environment
• Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders
• Ability to work collaboratively and effectively with internal and external stakeholders
• Ability and willingness to learn new software, systems, and processes
• Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures

Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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