Consultant, Business Effectiveness

5 months ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

**Job Description**:
What you'll be doing

As the Consultant, Client Strategies you’ll be accountable for partnering to support the design, development and execution of strategies to drive growth in our strategic segments. You’ll leverage data, insights and industry trends to develop strategies that attract new clients by offering engaging programs and personalized experiences with our bank.

This is a highly collaborative mandate with lots of exposure across the bank and will require strong thought leadership, strategic decision-making, proactive stakeholder management, and collaboration across product, marketing and channel partners to execute and track multiple initiatives. Additionally, the role will support the VP, Client Strategy in managing the teams larger cross segment strategies, including annual planning and management of resources.

Work is varied and diverse, but you can expect it will involve 1) identifying, articulating and executing new opportunities for growing our business, 2) defining client engagement journeys for all strategic segments, and 3) monitoring and tracking progress and adjusting plans to meet client growth metrics.

The focus of this role will be flexible to meet the needs of our evolving client strategy as the market and industry changes and as revenue opportunities emerge.
- At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._

How You’ll Succeed- Cross-functional Collaboration, Planning & Execution - You will partner with stakeholders from across CIBC (e.g., our Frontline, Marketing, Product, and Digital teams) to lead client growth and experience focused strategic initiatives for our priority segments: holding strategy sessions, define and map end-to-end client journey, assess cost and feasibility, and execute programs. You will support the creation of differentiated solutions that meet the needs of our partners to achieve defined measures of success.- Seeking New Opportunities and Growing the Business - Personal and business banking across Canada is evolving quickly, not just disrupting but also providing significant opportunities for growth. You will ensure that we’re streamlined and ready to act quickly to changes and opportunities. This will involve turning research and analysis into an easily consumable story, articulating opportunities and creating buy-in amongst stakeholders.- Presentation & Communication - You are highly skilled at both written and oral communication. You can effectively articulate issues / recommendations via your analyses and have a proven track record in creating materials meant to be shared with executives, the board, and external partners.- Relationship Building: Strong negotiation, influencing and networking skills necessary to gain commitment and support for the various initiatives led by the client strategy team.

Who You Are- You're highly proactive and driven by collective success. You proactively seek new opportunities to define what's possible. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.- You can demonstrate experience in leading large initiatives. You have significant capacity to lead multiple initiatives/asks and ability to prioritize and meet deadlines. You deliver with urgency by prioritizing and organizing work effectively while managing competing priorities at the same time.- You are creative and results oriented. You think and analyze strategically and conceptualize ideas in a creative manner. You have a personal drive to achieve results in a matrix organization within aggressive timelines.- You enjoy uncertainty and ambiguity. You understand that to succeed you must be comfortable deciphering what needs to be done next. You are flexible and you adapt to an evolving environment with shifting priorities.- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. You anticipate business needs and implement strategic roadmaps and tactical plans that scale.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give y

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