Technology Support Specialist

2 months ago

Waterloo, Canada Grote Industries Full time

Location - Waterloo, Ontario Canada

**Job Role/Summary**:
Performs various actions related to system support, including monitoring and updating software, researching new software and methodologies, and installing and replacing hardware/software.

**Responsibilities**:
In this section use bullet points to list the essential functions, secondary functions, and other functions covered by the position.

**Required Functions**:

- Includes installing, diagnosing, repairing, maintaining, upgrading and disposing of computer systems hardware, software, and peripheral devices according to company standards.
- Keeps current on new technologies, trends, industry best practices, and latest solutions to hardware and software malfunctions, cyber security and networking and communicates solutions and/or trains and guides co-workers.
- Assists in the preparation of equipment replacement and software upgrades or installations.
- Ability to interface with vendors, support groups and others in the maintenance, service, implementation, problem-solving of computer-related hardware, software, and/or audio/visual systems.
- Ability to provide general networking and cyber security troubleshooting, diagnosing and issue resolution.
- Strong communication, both written and verbal, and interpersonal skills
- Maintains Service Desk and Client Services activity through appropriate use and updates to Incident and Change management processes and solution.
- Orders hardware/software as needed.
- Safety: Responsible to follow all safety procedures and practices.
- Quality: Ensures and maintains the quality guidelines, procedures, and standards are consistently followed throughout the manufacturing operation.

**Secondary Functions**:

- Required to follow any other instructions and to perform any other duties as requested by supervisor.
- Support disaster recovery testing and ensure back-ups are maintained for data recovery.
- General understanding of network types (WAN, LAN, Wireless), design concepts and best practices.
- General understanding of cybersecurity program, tactics and support the rollout of such program activities.

**Competencies**:
In this section list the competencies required for the position.
- Trust
- Integrity
- Respect
- Honesty
- Customer Driven
- Innovative
- Responsible Corporate Citizen
- Team Player
- Positive Attitude
- Detail Oriented
- Effective Communication (written and verbal)
- Results Oriented
- Continuous Improvement
- Safety Awareness
- Quality Driven

**Education, Experience, Training, Certifications and Licenses**:
In this section list the education, years of experience (if any), training, licenses, and certifications required for the position. Please leave the section(s) blank, if the section does not pertain to the position.

**Degree or equivalent experience**:

- Associate degree or bachelor’s degree (A.S., B.A. or B.S.) from college or university in Computer Science, Information Technology, Information Systems or Services.

**Years of experience**:

- Minimum of three years related experience and/or training; or equivalent combination of education and experience.

**Training in**:

- As required.

**Licenses in**:

- As required.

**Certifications in**:

- As required.

**Other requirements**:

- Must successfully pass any pre-screening test(s).

**Knowledge, Skills, and Abilities**:
In this section list the knowledge, skills and abilities required to do the job successfully. Please leave the section(s) blank, if the section does not pertain to the position.

**Knowledge in**:

- Familiarity with PC hardware/software, and networking concepts.
- Knowledge of RF equipment and printing environments.
- Microsoft O365, Windows environment

**Skills in**:

- End user computing troubleshooting and problem solving

**Demonstrated ability to**:

- Professional approach; confidence in dealing with all levels of people.
- Work at a highly motivated level with a sense of urgency and personal integrity, honesty.
- Dedication to accomplishing tasks and achieving business goals.
- Adapt to frequent changes in work environment & prioritization.
- Strong technical and customer service orientation.

**Experience with**:

- Manufacturing, Production environments
- Conflict resolution
- In-depth problem identification, analysis and resolution

**Other**:

- Must be proficient in use of a personal computer, laptop, tablet, mobile and Rf devices, printer.

**Travel**:

- Less than 10%

**Work Environment**:

- Professional environment including Manufacturing and Warehouse.
- Environment can be hot or cold depending on outside temperatures.
- May require flexibility to schedule and work hours.

**Physical and Mental Requirements**:
In this section explains the physical and Mental requirements which an employee encounters, while performing the essential functions of the position.

**Physical**:

- Climbing Stairs: Ascending or descending stairs to gain access to a building or to move from one floor to another.
- Ligh

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