Customer Experience Representative
7 days ago
Company Description
5 AM AVAILABILITY REQUIRED
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning
**We play by the following rules**:
We exist to add joy to our customers’ lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we’d treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate
**Job Description**:
You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.
WHAT YOU’LL DO
Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience
**Qualifications**:
Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset
Additional Information
WELCOME HOME
-
Customer Experience Representative
7 months ago
Burnaby, Canada Mustang Survival Corp. Full time**WHO WE ARE** Mustang Survival is a division of The Wing Group of Companies. The Mustang Survival brand represents leading edge extreme environmental protection for elite users including rescue workers, coast guard, fighter jet pilots, fishermen, sailors, paddlers, and even NASA astronauts. Our mission is bold, "We Save Lives for a Living", and requires...
-
Customer Experience Representative
7 months ago
Burnaby, Canada Candrone Full time**About Candrone**: Join us at Candrone, North America's largest and fastest-growing robotics consultancy specializing in UAV solutions for Enterprise drone sales, consulting, rentals, and training. As part of our dynamic team, you'll primarily focus on contributing to Candrone's innovative projects and initiatives, shaping the future of UAV technology and...
-
Customer Experience Representative
6 months ago
Burnaby, Canada Terminix Full time**About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...
-
Customer Experience Representative
7 months ago
Burnaby, Canada Terminix Full time**About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...
-
Customer Experience Representative
7 months ago
Burnaby, Canada Parkland Full timeAt Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....
-
Customer Experience Representative
7 months ago
Burnaby, Canada Mustang Survival Full time**WHO WE ARE** At Mustang Survival, our vision is to enable the ultimate on-water experience. We seek to become the pinnacle waterlife brand by offering authentic, innovative product solutions that instill confidence and trust in our consumers. We require talented, motivated, inspired individuals at all levels of the organization to ensure that we remain...
-
Customer Experience Representative
7 months ago
Burnaby, Canada Columbia Fuels Full timeAt Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....
-
Customer Experience Representative
6 days ago
Burnaby, Canada Columbia Fuels Full timeAt Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....
-
Customer Experience Representative
5 days ago
Burnaby, Canada Parkland Full timeAt Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....
-
Customer Experience Representative
4 weeks ago
Burnaby, Canada Mustang Survival Corp. Full time $45,000 - $53,000WHO WE ARE At Mustang Survival, our vision is to enable the ultimate on-water experience. We seek to become the pinnacle waterlife brand by offering authentic, innovative product solutions that instill confidence and trust in our consumers. We require talented, motivated, inspired individuals at all levels of the organization to ensure that we remain true...
-
Customer Experience Representative
4 weeks ago
Burnaby, Canada Parkland Corporation Full timeDescriptionCompetitive Benefits. Meaningful Extras. Unmatched Value. A place where you can take your career in the direction you want to grow and goThe Opportunity:The Customer Experience Representative (CXR) is responsible for responding and resolving customer inquiries across multiple channels (phone, email, social, chat). Responsibilities:Open and manage...
-
Customer Experience Specialist
3 months ago
Burnaby, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000{"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a skilled Customer Service Representative to provide exceptional service to our customers in Burnaby, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and collaborating with colleagues to improve service...
-
Customer Experience Representative
1 month ago
Burnaby, Canada Mustang Survival Corp. Full time**WHO WE ARE** At Mustang Survival, our vision is to enable the ultimate on-water experience. We seek to become the pinnacle waterlife brand by offering authentic, innovative product solutions that instill confidence and trust in our consumers. We require talented, motivated, inspired individuals at all levels of the organization to ensure that we remain...
-
Customer Experience Representative
6 months ago
Burnaby, Canada Indigo Books & Music Full timeCompany Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
-
Customer Experience Representative
7 months ago
Burnaby, Canada Indigo Books & Music Full timeCompany Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
-
Customer Experience Representative
2 months ago
Burnaby, Canada Columbia Fuels Full time**Description** **Competitive Benefits. Meaningful Extras. Unmatched Value.** - A place where you can take your career in the direction you want to grow and go **The Opportunity**: **Responsibilities**: - Open and manage existing customer accounts by recording and maintaining account information - Answers a high volume of customer calls and achieve...
-
Customer Service Representative
7 months ago
Burnaby, Canada Handyman Connection of Metro Vancouver, BC Full timeHandyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...
-
Customer Experience Ambassador
1 month ago
Burnaby, British Columbia, Canada FortisBC Full timeCompany OverviewFortisBC is a leading energy provider with over 100 years of experience serving the province's largest customer base. Our mission is to deliver renewable energy, natural gas, electricity, and propane to our customers while fostering a safe and inclusive culture.Salary and BenefitsThe successful candidate will receive a competitive salary of...
-
Customer Service Representative
7 months ago
Burnaby, Canada Artisan Plumbing & Heating LTD. Full time**CUSTOMER SERVICE REPRESENTATIVE NEEDED AT ARTISAN PLUMBING & HEATING!** Artisan Plumbing & Heating has been in business for 33 years with a solid customer base. We service the lower mainland for plumbing, heating and emergency services. We are looking to expand our team with a customer service representative. **REQUIREMENTS**: - Excellent positive...
-
Customer Experience Ambassador
4 weeks ago
Burnaby, British Columbia, Canada FortisBC Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences through various channels, including online chat, phone, and email.Job SummaryThe successful candidate will be responsible...