Communications Assistant

3 months ago

Kitchener, Canada Nordic Dentistry Full time

Communications Coordinator

Role description:

- Greet and welcome patients in a friendly and professional manner
- Provide excellent customer service and address patient’s inquiries and concerns
- Coordinate with other departments to fulfill patient requests and ensure a seamless experience
- Maintain a clean and organized front desk area
- Provide information about offices amenities, upcoming events
- Establish B2B relationships to promote the clinic and it's services. Engage with schools, fairs and community centers to establish partnerships and promote clinic services
- Coordinate digital (website, Facebook and Instagram adds) and print (newsletters and direct mail) marketing initiatives for the clinic. We are currently working with a third party Digital Marketing company and need someone to coordinate digital and print channels
- Manage a marketing budget and maximize ROI on the initiatives
- Create (in collaboration with owner) a year round calendar of marketing initiatives and manage to it
- Oversee the patient experience by monitoring patient feedback and identifying opportunities for improvement

What we are looking for:

- Experience with customer service or sales roles
- Basic knowledge of marketing principles
- Exceptional communication and customer engagement skills
- Proficiency in using computer systems
- Enthusiastic about business development and results driven
- Willing to learn and grow in business development and marketing
- Enjoys interacting with people and building relationships
- Genuinely interested in people's wellbeing (our vision is to put our patient's wellbeing first)
- Ability to define and prepare events (e.g., kids events at the clinic, patient appreciation events, represent the clinic in neighborhood fairs, etc.)

What we offer:

- Great work environment and mentorship
- Opportunity to learn and manage a wide range of marketing and business development activities
- Competitive compensation and incentives
- Opportunity to give back to the community through dental health initiatives to people in need

**Salary**: From $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Work Location: In person

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