Recreation Assistant, Guest Services

2 months ago

St Catharines, Canada City of St. Catharines Full time

**Join us to shape the future of St. Catharines**:
**About the City**:
At the City of St. Catharines, we are committed to realizing the vision outlined in The City of St. Catharines - Strategic Plan 2023 to 2027. Our goal is to cultivate a city that thrives on safety, innovation, sustainability, and caring, not just for today, but for generations to come. Join our team and be part of a meaningful journey to shape the future of our community, leaving a lasting impact that extends far beyond the present.

**What You Will be Doing**:

- Responsible for all customer related interactions in the facility, for example:

- Answering the phone and greeting visitors upon arrival,
- Answering questions and providing program information, and
- Processing registrations, facility bookings and retail sales transactions (payments) via cash, ActiveNet (system) and Point of Sale (POS) system.
- Responsible for daily administration of the front office, for example:

- Filing and administrative duties such as daily reports and mail,
- Preparing and ensuring completion of appropriate forms for programs,
- Organizing program equipment for instructors and program staff, and
- Updating staff manuals, plans and leisure guide information as required.
- Monitor class registration levels and provide information to recreation staff.
- Monitor the facility and report problems and unusual occurrences to management.
- Act as a back up to maintenance staff to set up and clean rooms, equipment and supplies for programs as required.
- These responsibilities outline the principal functions of the position and serve as a guiding vision for the role's impact and contribution._

**About You**:
**Qualifications**:

- Grade 12 Diploma.
- Current First Aid and CPR certificates.
- Demonstrated experience working in a recreation, retail or tourism field.
- Experience in retail operations management with comprehensive knowledge of Point of Sale (POS) computer systems.

**Skills**:

- Well developed customer service and communication skills.
- The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with mínimal supervision.
- Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software. Experience with ActiveNet would be considered an asset.

**Other Requirements**:

- Availability to work flexible hours (i.e. Working shifts for a 7 day operation, overtime etc.).
- Ability to meet the physical requirements of the job.
- A demonstrated commitment to enhancing a safety culture.
- Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
- Proof of education will be required upon hire.

**What’s in it for you**:

- Salary & Benefits: Get a competitive salary plus health, dental, vision, and life insurance coverage (for eligible positions).
- Pension Plan: Enjoy enrollment in the OMERS pension plan with matched contributions for a secure retirement. Learn more at OMERS.
- Flexibility: Achieve work-life balance with our hybrid work environment (for eligible positions).
- Professional Development: Access training and development funds to support your career growth.
- Make Your Mark: Share your ideas, drive change, and leave a lasting impact through modernization efforts.
- Great People: Work with a supportive team and a leadership team focused on growth and success.

**Other Job Details**:

- Pay Rate: $21.16
- Employee Group: Non-union
- Department: Community, Recreation and Culture Services
- Position Type: Part-time, Permanent
- Work Mode: In-person
- Work Location: Kiwanis Aquatics Centre
- Hours of Work: Saturday 11am - 7:45pm; Sunday, 12pm - 8:15pm
- Number of Openings: 3
- Job ID: 2024-193
- Posted Date: September 24, 2024

**Additional Information**:
For applicable positions, the recruitment process will be conducted using video conference technology. Please note that for certain roles, in-person interviews may be required.

They City of St. Catharines does not use AI Technology in any part of the recruitment process.

**Employment Equity, Inclusivity and Accommodation**:
Dedicated to fostering an inclusive and accessible work environment, the City of St. Catharines is an equal opportunity employer committed to accommodating the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We encourage applicants to inform the Human Resources Division of any accessibility needs to ensure they are accommodated throughout the recruitment and selection process.

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