Guest Service Representative

2 weeks ago

St Catharines, Canada BentallGreenOak Full time

**Guest Service Representative**

**St. Catharines | Pen Centre**

**Who We Are**: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BentallGreenOak has offices in 27 cities across thirteen countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BentallGreenOak is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

BentallGreenOak promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

**What you will do**:

- Provide Customer Service Support to mall patrons and tenants;
- Cover reception relief;
- Supervise on-site promotion activities;
- Respond to customer inquiries;
- Process gift card sales, wheelchair and stroller rentals;
- Log and control lost and found merchandise;
- Balance and complete daily paperwork;
- Alert mall security of any emergency issues and provide assistance as required;
- Communicate with housekeeping on areas that need clean ups;
- Assist the marketing department with the coordination of special event;
- Proofread bulletins, ad copy signs and posters;
- Assist handling bank deposits, calculating payroll hours and forwarding timesheets to Payroll, and filing.
- Other duties as assigned

**Who you are**:

- This role requires long periods of time of behind the desk, doing tours around the mall and transporting wheelchairs from storage. This position requires lifting of objects weighing up to 25lb
- **Police Clearance **- A criminal verification check is required for employment.

***

We thank all applicants for their interest in employment with BentallGreenOak (Canada) LP, however only those selected for an interview will be contacted.

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