Follow Up Housing Worker

4 weeks ago

Toronto, Canada Albion Neighbourhood Services Full time

**FOLLOW UP HOUSING WORKER**

**Full Time Position
- Short Term Contract with possible extension (**_Unionized_**)**

This person will assist individuals/ households exiting homelessness to facilitate continued housing stability, provide timely responses and efficient case management as these clients recently transitioned into housing with the supports of a prior housing/ outreach worker and were previously experiencing homelessness. This individual provides mobile case management services at the client’s residence and in other public spaces where the supports provided meets the needs and unique strengths of the household while assisting their transition and maintaining permanent housing. Clients are connected to their community and linked to ongoing services, supports and resources that helps ensure successful housing outcomes and promotes independent living. Services are provided from a client centred approach. The Follow-up Worker works as a member of the Albion Follow-up Team. The staff must have a current Ontario driver’s licence record and maintain a good driving record which is required and essential to service delivery. Access to a vehicle for this position is required. This position is a **_Union _**position.

This position reports _directly _to the Follow Up Housing Worker Team Leader who will oversee the overall/ daily operational duties for this specific program.

**Responsibilities**
- Extensive knowledge and experience in housing work, conflict resolution and mediation skills
- Strong understanding of community resources and referral paths both within the catchment area and throughout the City of Toronto
- Provide responsive and person-centred case management services that meet each individual unique needs and/ or complex challenges
- Provide non-judgemental, trauma informed, and anti-oppressive services rooted in harm reduction and Housing First approaches
- Provide mobile supports in person, including travelling to meet clients in their housing units/ public spaces, accompanying clients to other service providers and conducting services afterhours and on weekends when necessary
- Accept new referrals from the Follow Up Program Team Leader where the expectation is that a case transfer is coordinated with a new client/household within 1-2 business days
- Participate in all meetings and case conference processes (monthly case conferences) established by the City of Toronto/ Coordinated Access Team as required
- Provide client directed, goal-oriented service planning that fosters/ promotes the development of independence, integrates appropriate referrals to community supports and/ or long-term case management and embeds comprehensive discharge processes when required
- Advocate on behalf of clients with landlords, OW, ODSP, and other services
- Provide life skills training in areas including landlord-tenant rights and responsibilities, budgeting, housekeeping, and pet care when needed
- Maintain a caseload to provide individualized and flexible case management services, through a housing-first approach.
- Assist clients to identify and achieve goals in relation to housing, income supports, substance use, physical and mental health, food security and other service needs as identified by each client.
- Assist clients towards integrating into the community and empowering their use of resources and services to maximize their independence and potential.
- Provide informed, managed referrals to other services including Rent Bank and utility programs, legal services, Toronto Employment and Social Services offices, and other
- Provide harm reduction counselling to identify strategies that reduce negative impacts of substance use towards client’s tenancy.
- Accompany clients to appointments, including Landlord and Tenant Board hearings when required
- Record and update client appointments into the Microsoft Calendar and sharing it with Management Personal and program Team Lead
- Work with clients to complete community mapping, crisis plans, discharge planning.
- Build and maintain responsive relationships with housing providers to troubleshoot and support the resolution of tenancy issues, mediating when required.
- Maintain accurate and updated case management records (Pirouette, TGRIP) as required by agency and funder
- Record and updating client appointments into the Microsoft Calendar and sharing it with Management Personal and program Team Lead
- Other related duties as required by the agency/ funder

**Qualifications**:

- Post Secondary degree in Social Work or related discipline pertinent to this work/ or the equivalent combination of education and experience
- Minimal 3 years experience working with specific program clients and having a demonstrated knowledge of community resources related to housing, health, trauma, substance use, financial, legal and other issues that impact clients lives
- Good oral and written communication skills
- Strong ability to problem -solve and provide recommend

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