Assistant General Manager

5 months ago

Charlottetown, Canada Murphy Hospitality Group Full time

At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG it's all about the people

**The Hotel on Pownal**

The Hotel on Pownal proudly provides 45 guest rooms centrally located for both leisure and business travelers. From a deluxe continental breakfast catering to a variety of dietary needs, to freshly baked cookies every afternoon, and a weeknight guest reception offering complimentary wine and local handcrafted beer, we pride ourselves in offering great value with a distinct hotel experience like no other on Prince Edward Island.

**As an Assistant General Manager, You Will**

Play a pivotal role in creating memorable experiences as we strive to provide the best possible experience for our guests. The Assistant General Manager (AGM) will assist the General Manager in the daily operation of the hotel, as well as oversee the property in the absence of the General Manager. The AGM is responsible for managing the day-to-day operation of oversee all front desk activities and ensure guest service standards are being met in every guest room, every shift, every day.
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience.
- Check the guest service log upon arrival for the day, noting any guest requests, complaints and significant events that may require attention.
- Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized.
- Communicate both verbally and in writing to provide clear direction to staff. Assign and instruct staff in details of work. Observes performance and encourages improvement
- Maintain effective communications between all hotel departments.
- Monitor all no-show charges, research credit card discrepancies and process chargebacks.
- Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies.
- Inspect guestrooms. Provide feedback to housekeeping and maintenance departments.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Make reservations, check-in and check-out guests as needed.
- Assisting in meeting setups, BEOs, etc.
- Assist GM with weekly PACE report/forecasting
- On a monthly basis working with month end reports
- Manage all administrational duties as specified

**Who You Are**
- A self-motivated leader who inspires other team members to be at their best every day
- A highly organized person who is able to establish and achieve daily and weekly goals
- Has great attention to detail
- Exceptional guest relation skills including outstanding interpersonal and communication skills with a passion for the hospitality industry
- Someone who can think on the fly, set and manage priorities, and meet deadlines
- Ability to maintain confidentiality of guest information and pertinent hotel data
- Flexibility to work weekdays/nights and weekends when necessary

**What You Bring**
- 5 years of guest service experience
- Working knowledge of Microsoft Office, Internet, and Point of Sales systems
- Previous management experience an asset
- Knowledge in budgets and business plans

**What We Offer**
- Competitive wages
- Health, vision, and dental benefits
- MHG Wellness & Fitness Programs
- Employee Family Assistance Program
- Growth and professional development opportunities
- Discounts at all MHG locations across Atlantic Canada as well as local shops and services

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