Customer Service Agent

2 weeks ago

Vancouver, Canada Harbour Air Group Full time

**NOW HIRING**

**CUSTOMER SERVICE AGENT, Vancouver**

**Are you looking to work for one of Canada’s Best Managed Companies? Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no further**

As the first contact with our customers, Customer Service Agents are eager to take customer service to a higher level while balancing multiple priorities. With a strong work ethic, and the ability to contribute to a team environment, the successful applicant excels at providing friendly, professional, and efficient service to each of our customers.

**WORK HOURS**: Shifts will vary based on operational needs. Shifts will include working weekends.
**LOCATION**: 1055 Canada Place, Vancouver
**TERM**: Full-Time Temporary and Part-Time Temporary
**DEPARTMENT**: Ground Operations
**COMPENSATION AND BENEFITS**: Competitive wage, flight perks (including buddy passes), discounts at local restaurants and partner organizations, uniform and shoe allowance, staff events and much more

**RESPONSIBILITIES AND EXPECTATIONS**
- Help maintain a strong culture of safety through strong communication with team members and in practice
- Strong work ethic with a focus on customer service
- Greet guests and respond to enquiries
- Make reservations for a variety of scheduled flights, scenic tours, day trips, and air freight services.
- Passenger check-in (including baggage handling) and processing a variety of accepted payments
- Performing flight closure duties, aircraft weight and balance checks, pre-boarding of guests, and general boarding of flights (including public announcements).
- Other general counter duties as required

**QUALIFICATIONS/ASSETS**
- Superior customer service skills - willing to take service to a higher level
- Proven ability to be an effective member of a team
- Ability to multi-task and prioritize assignments in a fast-paced environment
- Demonstrated computer knowledge and experience working in a Windows based platform
- Ability to lift heavy baggage 23kg (50 lb)
- Ability to work flexible schedules including evenings, weekends, and holidays
- Fluency in multiple language is an asset

**ABOUT HARBOUR AIR GROUP**
- Launched in 1982, Harbour Air is North America’s largest seaplane airline. With around 500 employees, it flies more than half a million passengers annually both within BC and to/from Seattle, USA.
- Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. We have regularly been honored as the recipient of numerous awards including Canada’s Best Managed Companies, BC’s Top 55 Employers, and Canada’s Most Admired Corporate Cultures.

**DEADLINE**: Open until filled
- Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. _
- Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve._

**Job Types**: Full-time, Part-time, Seasonal

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- Flexible schedule

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Customer Service Agent

    6 days ago

    Vancouver, Canada GAT Full time

    New contract with Flair Airlines!!! Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT...

  • Customer Service Agent

    20 hours ago

    Vancouver, Canada GAT Full time

    Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This...

  • Customer Service Agent Supervisor

    4 weeks ago

    Vancouver, Canada Harbour Air Group Full time

    **NOW HIRING!** **CUSTOMER SERVICE AGENT SUPERVISOR, VANCOUVER** **As the first contact with our customers, the Customer Service Agent Supervisor is eager to take customer service to a higher level while balancing multiple priorities. With a strong work ethic, and the ability to contribute and lead a team, the successful applicant excels at providing...

  • Customer Service Agent

    3 weeks ago

    Vancouver, Canada GAT Airline Ground Support Full time

    Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This...

  • Customer Service Agent

    3 weeks ago

    Vancouver, Canada GAT Airline Ground Support Full time

    **Please Note**: - As part of the mandatory training for this position, you will be required to travel to the US for a 3 week period. - Valid travel documents required. Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers,...

  • Customer Service Agent

    4 days ago

    Vancouver, Canada GAT Airline Ground Support Full time

    **Please Note**: - As part of the mandatory training for this position, you will be required to travel to the US for a 3 week period. - Valid travel documents required. Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers,...

  • Customer Service Agent

    4 weeks ago

    Vancouver, Canada Harbour Air Group Full time

    **NOW HIRING!** **CUSTOMER SERVICE AGENT, Vancouver** **Are you looking to work for one of Canada’s Best Managed Companies? Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and...

  • Customer Service Agent

    1 week ago

    Vancouver, Canada Harbour Air Group Full time

    **NOW HIRING** **CUSTOMER SERVICE AGENT, VANCOUVER** **Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look...

  • Customer Service Agent Supervisor

    4 days ago

    Vancouver, British Columbia, Canada Harbour Air Group Full time

    NOW HIRINGCUSTOMER SERVICE AGENT SUPERVISOR, VANCOUVERAs the first contact with our customers, the Customer Service Agent Supervisor is eager to take customer service to a higher level while balancing multiple priorities. With a strong work ethic, and the ability to contribute and lead a team, the successful applicant excels at providing friendly,...

  • Customer Service Agent

    4 weeks ago

    Vancouver, Canada Executive Aviation Part time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Our operation in Comox is taking flight and provides our team members with an amazing opportunity to work with one of our many different airline partners! In Comox you will be a part of an amazing team of customer service specialists...

  • Csr (Customer Service Representative)

    2 weeks ago

    Vancouver, Canada Qualitour travel service Full time

    Customer Service Representative will report to Directors. Customer Service Representative is responsible for all guest inquiries and feedback during and after travel. This role is part of a team working in a high energy fast paced environment. CE Representative position role is also a support service for company. Key Areas of Accountability Customer...

  • Customer Service Agent

    5 days ago

    Vancouver, Canada GAT Airline Ground Support Full time

    NOTE:1. Must be able to travel to Orlando, Florida USA for 3 weeks training2. Must have valid documents to travel to United States3. Must have access to own transportation (shift can end after 0100)Job SummaryAs a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and...

  • Customer Service/ticket Agent

    2 weeks ago

    Vancouver, Canada Wilson's Transportation Full time

    At The Wilson’s Group of Companies, we are proud to be a locally owned and operated motor coach company. We take pride in knowing that we offer our clients a convenient, safe and comfortable way to travel. Our clients’ satisfaction is not only because of our skilled drivers but a reflection of our customer service team who deal directly with the booking...

  • Customer Service Agent

    4 days ago

    Vancouver, British Columbia, Canada Harbour Air Group Full time

    NOW HIRINGCUSTOMER SERVICE AGENT, VancouverAre you looking to work for one of Canada's Best Managed Companies? Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to...

  • Customer Service Agent

    4 weeks ago

    Vancouver, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Our operation in Vancouver keeps growing and provides our team members with an amazing opportunity to work with many of our different airline partners. In Vancouver you will be a part of an amazing team of customer service specialists who...

  • Customer Service Agent

    5 days ago

    Vancouver, British Columbia, Canada WestJet Full time

    Why WestJet:Every WestJet journey has the potential to enrich lives; a career with us is no exception.WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.Join us and love where you're going.What this role is all about:WestJet's Customer...

  • Airline Customer Service Agent

    5 days ago

    Vancouver, Canada GAT Airline Ground Support Full time

    NOTE:1. Must be available to attend 1 week training (full time hours)2. Must have access to own transportation (shifts end at 2:00 AM)3. Fluency in Mandarin or Cantonese is an assetJob SummaryAs a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers,...

  • Customer Service Agent

    2 months ago

    Vancouver, BC, Canada The Acquisition Group Full time

    Compensation : Commission based compensation dependent on commission rates associated to a successfully sold product. We are in search of poised and diligent professionals to join our esteemed team at The Acquisition Group, for our client TELUS Communication as customer service agent. Your role will involve engaging with homeowners and promoting our...

  • Customer Service

    3 weeks ago

    Vancouver, Canada Delta Full time

    **_Canada, Vancouver_** - _ **_Airport Customer Service_** - _ **_08-Feb-2023_** - _ **_Ref #: 19595_** - _ **_How you'll help us Keep Climbing (overview & key responsibilities)_**: - _ - _Vision: Deliver world-class service to all customers._ - _ Mission: Make every customer feel like the most valued person._ - In this position you will be required to...

  • Customer Service Agent B6

    3 weeks ago

    Vancouver, Canada GAT Full time

    Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This...