Customer Service/ticket Agent

3 weeks ago

Vancouver, Canada Wilson's Transportation Full time

At The Wilson’s Group of Companies, we are proud to be a locally owned and operated motor coach company. We take pride in knowing that we offer our clients a convenient, safe and comfortable way to travel. Our clients’ satisfaction is not only because of our skilled drivers but a reflection of our customer service team who deal directly with the booking of our client’s services.

As a Customer Service/Ticket Agent at Wilson’s Transportation, you will be the face of our company. Your primary responsibility will be to assist our clients with their purchase of tickets for bus services provided by Wilson’s Group of companies, EBus, Rider Express and Greyhound. Our Ticket Agents provide our clients with an exceptional Customer Service experience whether that be in-person or online. They are approachable and have the unique ability to problem solve on the fly.

**Responsibilities**:

- Provide online and in-person Customer Service and Support to our clients
- Resolve ticket issues in a polite and professional manner
- Refund clients when necessary
- Securely handle all client transactions
- Maintain cash drawer
- Report to Operations Manager

**While we value your expertise in the below areas, experience in them is not necessary. We will train you the Wilson’s way**
- Customer Service/Support
- Sales
- Knowledge and ability to use computers and related technology efficiently
- Experience receiving and handling cash/debit/credit transactions

**What We Have to Offer You**:

- A competitive hourly wage (discussed only in an interview setting)
- Company perks
- A supportive management team
- A relaxed, friendly, and fun work environment
- If you are interested in joining The Wilson’s team, please reply with a copy of your resume. While we welcome all applicants, only those selected for an interview will be contacted by our HR department._

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: $17.50 per hour

Schedule:

- 10 hour shift

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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