Retail Operations Manager

2 weeks ago


Vancouver, Canada WS Audiology Americas Full time

HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey. Join the team that’s changing lives_

We’re seeking a **full-time, permanent** **Retail Operations Manager** to support our growing team This role will be positioned in Mainland British Columbia (ideally Vancouver or surrounding areas), as a **remote-hybrid opportunity, with frequent travel** to our hearing centres across the province.

**Compensation**: $60,000 - $67,000 CAD / year (base salary) + bonus entitlement + car allowance

**What it’s all about**:
**What’s in it for you?**
- Attractive compensation package with profit-sharing opportunities
- Benefits starting on your first day
- RRSP program + employer matching
- Educational Assistance and Health & Wellness programs
- Generous travel allowances and mileage for applicable roles
- Mentorship and professional development opportunities

**What you will do**:

- Oversee the hearing centre staff, supporting with direction, leadership, coaching, mentoring - basically supporting the employee life cycle in the clinics
- Creating, establishing and maintaining standard operating procedures for the clinics. This includes, but is not limited to, schedule management, patient recall process, patient database and files, etc.
- Provide operations support for clinical and company-wide initiatives such as new product launches, toolkit additions, pricing updates, customer events, and more
- Understand industry changes and implications to centre operations
- Provide regular updates on key performance indicator (KPI) trends and results of initiatives/projects
- Document centre needs and risk analysis to support project management in executing successful clinic relocations, buildouts and closures
- Support successful integrations for acquisitions, as required
- Maintain constant communication with centre staff and managers to understand opportunities

**What we are looking for**:

- 3+ years of proven success in a retail operations role
- 2+ years of experience providing operational leadership, training, coaching, and development, ideally to multi-site teams
- Demonstrable ability to build strong relationships with internal/external customers and other stakeholders, including successful guidance with change management
- Superior oral and written communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.)
- Keen attention-to-detail for time management and organization skills
- Ability to interpret financial statements, operations reports, retail KPIs, etc.
- Willingness to travel frequently within BC and occasionally throughout Canada as required



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