Field Service Technician

2 weeks ago


Surrey, Canada Columbia Business Systems Full time

Highly regarded for our premium level of after-sales service support, and our commitment to Total Customer Satisfaction, Columbia Business Systems is looking for dynamic individuals with the skill set and attributes to meet the following responsibilities:

- Provide timely Customer service through professional skill & courtesy
- Install, service & maintain Columbia Business Systems multi-functional products at the Customer’s premises within our specified guidelines and quality assurances while upholding our commitment to Total Customer Satisfaction
- Diagnose/troubleshoot with precision and repair or replace equipment components as necessary
- Troubleshoot and resolve connectivity issues for printing, scanning, and integrated solutions
- Meet & exceed all required company Standards, including First-Time Call Completions, and asset management of tools, parts inventory, and other company property
- Maintain vendor certifications

**Desired Skills & Experience**

**Additional key qualifications required for this role**:

- A team player who is comfortable keeping up with the daily delivery demands, able to tend to the technical requirement of servicing our customers’ multi-functional printers (MFP’s) and copiers
- Communicates effectively with Customers and fellow employees
- A good understanding of PC & Mac Environments and experience in configuring Network Devices
- Well organized, self-motivated individual, requiring little supervision
- Mechanically inclined, with proficient technical skills & aptitude
- A graduate of a post-secondary technical program
- A valid driver’s license and reliable vehicle is required

We offer ongoing training for our full line of MFP’s as well as the software solutions we carry. This is a full-time position and compensated with a package that consists of a salary, complete medical benefits, and a comprehensive car allowance.


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