Customer Service Representative

7 months ago

Brampton, Canada RioCan Full time

**Who We Are**
- RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept almost 30 years ago and have transformed Canadian real estate.

We are proud to be recognized as one of Canada's Greenest Employers and a Greater Toronto's Top Employer. At RioCan, you can build a career with real impact and longevity. You get the stability and resources of an established company and the entrepreneurial and collaborative spirit of a start-up. Life at RioCan is dynamic and fast-paced. We know that great ideas can come from anywhere, and we empower our people to suggest and implement them. We value different voices and perspectives and appreciate that the unique backgrounds and identities we each bring to our jobs make the whole business stronger.

**POSITION OVERVIEW**:

- Reporting to the Guest Services Supervisor, this position is the face of Shoppers World Brampton and is responsible for providing a compelling shopping experience for our customers. The Guest Service Representative is service driven, and sales motivated; and works well in a dynamic, evolving, and welcoming environment.

**RESPONSIBILITIES**:

- Build relationships with customers and retailers as a Shoppers World Brampton Ambassador;
- Management and sale of SWB gift cards;
- Open and close Guest Services;
- Respond to customer and retailer inquiries;
- Management of lost and found;
- Management of accessibility equipment loans;
- Work cohesively with our Guest Services Representatives and management teams to position Shoppers World Brampton as a primary shopping destination;
- Assist with event logistics;
- Other projects and duties as required;
- Undertake various administrative duties;
- Provide gift-wrapping services;
- Resolve guests/retailers queries, concerns and complaints.

**QUALIFICATIONS**:

- Previous experience in a sales and customer service environment;
- Ability to work flexible hours including evenings, weekends, and some holidays;
- Proficient in Microsoft Word, Outlook, and Excel;
- Previous experience operating a cash register computer system;
- Excellent written and verbal communication;
- Good time management and organizational skills;
- Ability to learn how to gift-wrap.

**Why join RioCan?**

We believe in rewarding you for what you do and investing in your career and long-term success. Our total rewards and perquisites program is designed to fit and enrich your life physically, emotionally, financially, and socially. We offer eligible employees:
**Work / Life Balance** that prioritizes YOU. Enjoy a hybrid work model with flexible work hours, an extra-long weekend with our RioCan Cares Day, and half days before every long weekend in the summer.

**Professional Growth and Development** that includes a continuing education reimbursement, a mentorship and leadership development program, on-demand online learning, and cross-training opportunities.

An **Extensive Health and Benefits Program** that includes health and dental benefits for you and your family starting on day one, a healthcare spending account, an employee family and assistance program, virtual healthcare, and other resources.
- A **Comprehensive Retirement Program** to help prepare our employees for the future. This includes matching employee contributions in a retirement savings plan, pension plan, and an employee unit purchase plan.

**Additional Perks and Benefits** that include paid time off, parental leave top-up, various employee discounts, employee referral and recognition programs, and opportunities to participate in community initiatives, committees, and social events throughout the year.

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