Team Supervisor

2 weeks ago


Barrie, Canada HearCanada Full time

**About HearCANADA**
At HearCanada, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide _Wonderful Sound for All_.

**About the role**:
As a Team Supervisor, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities.

**What’s** **in it for you?**
- Attractive compensation package with profit-sharing opportunities
- Benefits starting on your first day
- RRSP program + employer matching
- Educational Assistance and Health & Wellness programs
- Generous travel allowances and mileage for applicable roles
- Mentorship and professional development opportunities

**What will you do?**
- Oversee, monitor, and respond to customer satisfaction levels
- Coaching and mentoring our Client Care team in ever-evolving customer service practices, aligning with our company's mission
- Ensure the clinic processes adhere to HearCANADA's best practices, including schedule, customer, and revenue management/maximization.
- Monitor daily financial and operations reports, generate sales projections, and implement operational strategies to achieve business objectives with the Regional Manager
- Supporting our programs to enhance customer attraction and retention
- Partner with marketing to execute campaigns in the region with a focus on developing referral networks through community partnerships

**What we are looking for**:

- Post-secondary education and/or equivalent experience in areas of accounting and business administration
- 3 years' experience in a supervisory position within the health and wellness industries
- Demonstrable ability to implement and oversee administrative practices and business office procedures
- Strong multi-tasking, organization, and time-management skills

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Barrie, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person



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