Operations Supervisor
4 weeks ago
About the job
Position Title:
Operations Supervisor
Reports to:
Assistant Branch Manager
**Location**:
Barrie Branch
Position Overview
The incumbent will be responsible for overseeing various lines of business (ARM/ATM/CIT, Vault, Safe & Key, and Brinks Safe Products) at their assigned location. With an emphasis on team leadership (Union and Non-Union) and process improvement, ensuring proper operating procedures, and adherence to safety and security regulations, while maximizing profitability and maintaining customer service standards.
Responsibilities (Percent of Time)
Operations Management - 50%- Ensure minimum productivity standards for MAC (Customer Service Response Times) and Cash in Transit (Stops/Hour)- Maintain routes in Ocean and schedule CIT runs out of the branch- Responsible for daily opening of the vault; check-out & in of liability; vault balancing; provide direction and allocation of resources
Employee & Labour Relations - 10%- Ensure demonstration and promotion of both Company Values and Success Factors- Engage in active communication with all branch employees to promote engagement & wellbeing- Ensure grievances are addressed in a timely fashion; make recommendations for disciplinary actions; administration of applicable Collective Bargaining Agreement- Ensure adequate staffing levels are maintained and scheduling creation and posting
Customer Service - 10%- Respond to customer inquiries as required and assist to find solutions to any unresolved issues- Completion of monthly customer SLA reporting
Security Protocol Enforcement - 10%- Compliance with procedures and processes are performed in accordance with the CSR/RMS and Regional requirements
Branch Health & Safety - 5%- Promote and ensure a physically and mentally safe working environment through the enforcement of all Health and Safety policies- Investigate any workplace vehicle accidents or personal injuries in association with Joint Health & Safety Committees, ensuring findings and corrective action are reported and actioned as required- If acting as a Health and Safety Representative, participate in monthly Health and Safety meetings, complete building safety inspections and vehicle inspections- Must complete the company standard Health & Safety training online
Administration - 10%- Record keeping; payroll functions; inventory control and supply ordering- Maintain Petty Cash- Month End reporting: review billing and provide appropriate approvals- Invoice processing- Data entry (internal inventory system)Fleet Maintenance - 5%- Technical knowledge and ability to perform minor vehicle repairs and maintenance- Ensure the fleet is in good working order and preventative maintenance schedules are in compliance with company policy
Position Qualifications- Action-oriented, able to maintain composure under pressure- Excellent organizational and communication skills-
- Able to manage conflicts, and make accurate logical decisions- Able to set targets, establish priorities and meet goals- Can effectively recruit, hire and train staff as needed- Strong internal and external customer focus- Work effectively alone or in team scenarios- Ability to obtain a firearm license- Must be able to work flex hours as required
Education Requirements- High School Diploma - Minimum
Scope of Position
Major Challenges: Managing multiple groups of employees over various shifts; unscheduled customer demands; climate impacts (weather); fleet management
Decision-Making Authority: Staffing changes, vacation approvals, hiring
Contacts: Front line through SLT; external customers and vendors at various levels
Quantitative Impact: OP, Overtime/Underwork
Work Conditions
Environment: Branch - Office and production environments
Position Type: Full Time (37.5 hours/week)
Direct Reports: Varies by location
Indirect Reports: Varies by location
Compensation Elements- Base Salary- Annual Merit Eligibility- Brink’s Incentive Plan- Pension & Benefits Package
Qualifications
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