Admissions Assistant, Residence Life

5 months ago

Kingston, Canada Queen's University Full time

Admissions Assistant, Residence Life & Services

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

Job Summary

**A Brief Overview**
The Housing and Ancillary Services team manages 4,940 student beds in 18 residence buildings, as well as off-campus rental apartment and housing properties, three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre and Event Services. Residence buildings also provide temporary accommodations for the summer conference, events and tourism markets. Revenue and services from these units support vital student life programs and contribute to the University's learning environment. Queen's Residence Life and Services is committed to providing an experience aimed at fostering the educational and personal growth of its residents. The Residence Life and Services staff team is dedicated to the development of the whole student, promoting diversity, accountability, independence and success in a broader learning environment.

**Job Description**:

**What you will do** Acts as a first point of contact for residence operations including answering calls, and providing information on policies and processes.
-Acts as first point of contact for admissions including answering initial questions.Recruits student volunteers for tours, ensures keys are in place, and sends payment requests for volunteers to finance.Provides administrative assistance including scheduling meetings, preparing correspondence and meeting materials, taking minutes, filing, and recordkeeping and storage.Prepares and releases communications on residence operations.Updates residence website.
- Attends recruitment events to provide information and promote residences. Updates and edits communication templates regarding residence and conduct expectations.
- Other duties as required in the support of the department and/or unit.

**Required Education**
- Two-Year Community College Diploma.
- in business administration preferred.

**Required Experience**
- More than 1 year and up to and including 2 years of experience.
- Experience working in a comparable client-focused environment considered an asset
- Experience with providing administrative support considered an asset (e.g., document editing, proofing, formatting and production, data entry, scheduling/coordinating meetings and/or travel arrangements, receiving/relaying messages, etc.).

**Required Licenses and Certifications** Satisfactory Criminal Records Check required.
Vulnerable Sector Screening required.

Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or work experience.
- Provide information that requires technical or administrative explanation or interpretation.
- Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain cooperation, before referring to others.
- Manage own work effectively and follows through on commitments, using the available resources.
- May distribute work to deliver objectives on time and to the highest standard and help others access resources to support goal achievement.
- Resolve recurring problems and situations using established procedure and guidelines.
- Bring forward problems, obstacles or challenges to work completion in a timely manners so deadlines continue to be met.
- Break down concrete issues into parts and selects best solution from clear alternatives and past practices.
- Acknowledge and respect diverse cultural traditions and beliefs.
- Question attitudes, comments and behaviours which are discriminatory and seeks out appropriate resources to remove these from the workplace.

Employment Equity and Accessibility Statement

**Skills**

**Reference**
- 360699

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