Elite Sports Tours

**Company Description**:
Elite Sports Tours is Canada's leading sports travel company. Providing sports travel packages to premier sporting events in North America. Elite Sports Tours provides clients with packages to see any major sport in North America. Specializing in bus tours to Buffalo Bills home games. We send large groups of sports fans to sporting events providing a once in a lifetime experience.

**Responsibilities**
- Check in guests ensuring proper identification and forms are signed and submitted to the team prior to departure.
- Maintain head counts of guests throughout the trip at every departure and check in location.
- Assist in managing and performing the administrative tasks as required
- Distribute promotional material and event packages to guests.
- Point of contact on excursions for guests from start to finish.
- Ensure timely execution of all stops and departures, checking and supervising a variety of tasks during the tour.
- Maintain communication with Elite Sports Tours team throughout the entire trip to ensure company trip expectations are met throughout the entire excursion.
- Support staff in the execution of on-site events and hospitality portions of our trips. May include but are not limited to the setup and take down of equipment, assisting in serving guests, participating in social activities and mingling with guests and cleaning up afterwards. (Yes, we get our hands dirty.)
- Assist Elite Sports Tours team in fan engagement.
- Communicate with senior staff to coordinate and assist with any logístical issues during trips and on-trip emergencies.
- Assist as needed in recruiting and training tour representatives and promoting growth in the region.
- Encourage social sharing during trips, promote word of mouth feedback and ask customers to provide reviews on social networks and google reviews.
- Work with Elite Sports Tours Management to implement and carry out ongoing training, development, and growth of existing Tour Representatives' needs.
- Any other tasks as requested by Elite Sports Tours management and senior tour operators.
- Provide other team members practical field support when needed or requested by Elite Sports Tours management.
- Assist with incidents and document any critical issues with Elite Sports Tours senior tour operators and management.
- Act as an Elite Sports Tours brand ambassador. Teach and encourage Elite Sports Tours representatives.

**Job Requirements**
- Very strong leadership and organizational skills.
- Experience with working in a team and with large groups of people.
- Ability to speak and communicate to large groups of people.
- **Charismatic individuals with ability to work in a team.**:

- Highly proficient communication skills (verbal and written).
- Ability to assist in crisis management and take responsibility for the safety of others.
- Customer service oriented with solid teamwork abilities.
- **Extremely detail-oriented and highly organized.**:

- Ability to recognize the demands of deadlines and schedules in work.
- Travel experience and a passion for sports, travel + tourism and people.
- Demonstrated ability to focus on day-to-day operations and maintain operational goals.
- **Excellent record of punctuality and dedicated individuals.**:

- Willingness to travel as required by the role.
- Availability on weekends for work as required by the role.

(Canada and USA Cell Phone Use Required).
- Able to understand the needs of team members and Elite Sports Tours as a business.

**Skills**
- Must be comfortable speaking in front of a crowd
- Be dynamic, energetic, engaging
- Must be comfortable working outside in extreme hot and cold weather
- Listen to customers, answer questions and provide solutions

**Qualifications**
- Have a valid passport
- Passion for sports
- Proven leadership experience
- Committed to weekends and evenings as required. Especially during NFL season (available Sunday's from September-January)
- Must be available for all Buffalo Bills Home Games (Schedule to be released early May)

**Education**
- Post secondary education

**Application process**
- Attach your updated resume

**Job Types**: Casual, Seasonal
Contract length: 6 months

Pay: From $200.00 per day

Schedule:

- Day shift
- Weekends as needed

Application question(s):

- Do you have your own vehicle?
- Can you get to our starting pick-up locations reliably? Whitby (75 Consumers Dr) & Toronto (3885 Yonge St)
- Do you have a valid passport?
- Have you ever been denied entry into the USA?

Work Location: On the road

Expected start date: 2024-09-08