Social Services Intake Clerk

4 weeks ago

Stratford, Canada City of Stratford Full time

**City of Stratford**:
**Social Services Intake Clerk**:
**External Posting**:
**Job Posting#: 49-2023**:
**Status: Temporary Full-Time (18-months)**:
**Union/Non-union: CUPE 1385**:
**Date Posted: June 9, 2023**:
**Annual Salary: $56, 388 - $59, 987**:
**Closing Deadline: June 16, 2023**:
**Department/Division: Social Services / Ontario Works**:
**Location: On-Site (Stratford, ON)**:
**Duties**:
Reporting to the Supervisor of Social Services the Social Services Intake Clerk performs intake, reception and related administrative functions within the Social Services Department, according to established procedures.

**Work Performed**:

- Performs department reception and switchboard functions.
- Responds to initial in-person, electronic or telephone inquiries for social service programs and assistance. Provides verbal or written information as required.
- Makes referrals to staff, other or community agencies/services departments as appropriate.
- Conducts initial client intake and required reviews to determine program eligibility in accordance with established procedures and guidelines.
- Performs data entry on automated systems including but not limited client data, financial information, departmental databases and statistics, and mailing lists.
- Prepares or compiles reports or statistical information in accordance with established procedures.
- Maintains financial and other program files inclusive of a wait list in accordance with established procedures and record retention and disposal systems.
- Processes incoming and outgoing mail.
- Orders and maintains office inventory, arranges for servicing to equipment/machinery as required.
- Assists in maintaining a safe work environment.
- Performs other related duties as assigned.

**Qualifications**:

- Community College Diploma (1 year) in Office Administration or Social Services Work.
- Minimum 3-6 months related professional experience.

**Specialized Skills, Abilities, Training, License, Memberships, or Certifications**
- Ability to operate standard and specialized software.
- Knowledge of related provincial legislation, policies, and procedures.
- Must be able to meet screening requirements in accordance with Corporate Regulations, and Directives.

**Applications will be received until June 16, 2023 at 4:30 pm.**:
The City of Stratford is committed to building a culture where difference is valued. The more inclusive we are, the better our work will be on behalf of the community we serve. We are committed to continuously improving our systems, policies and practices to remove barriers, promote respect and ensure our employees, in all their diversity, can succeed. We encourage and welcome qualified applicants with a diverse range of perspectives, skills and lived experiences to apply.

**Accommodations** are available for people with disabilities throughout all stages of the recruitment process. Applicants should make their needs known in advance.

Personal information collected in response to this advertisement is collected under the authority of the Municipal Act, 2001 to determine eligibility for employment with the City of Stratford. Please direct inquiries to the Human Resources Department at 519-271-0250 x 336.

**Human Resources Department**:
City Hall, P.O. Box 818

Stratford, ON N5A 6W1

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