Service Manager

3 hours ago

Fernie, Canada Canadian Tire Full time

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We're 100 years young and we need you
**Job summary**

As a member of the store"s Management Team, the Service Manager is responsible for leading and managing the Automotive Service Centre team by ensuring that the department operates efficiently with friendly and informed staff to offer the ultimate customer experience to build customer trust and loyalty. Reporting to the Store Manager/General Manager/Associate Dealer, the Service Manager works collaboratively with the Associate Dealer to establish sales objectives, cost controls and strategies for growth and profitability in the Automotive Service Centre.

**Benefits**:

- An amazingly friendly team
- Continued career opportunities
- Profit-sharing (conditions apply)
- Employee discount
- Diverse, inclusive and safe working environment
- Ongoing training self paced learning through E-Learning
- Group benefit plan (conditions apply)
- Bonus Structure available
- Working for an employer that"s involved in the community
- Working for a locally owned business

**Responsibilities**:

- Foster a culture that values excellent customer service.
- Maintain the quality of the department"s presentation to ensure customer expectations are met.
- Achieve sales goals, productivity and customer service targets
- Develop and implement a long-term strategy and action plan to attract and retain customers.
- Review and implement Service Centre policies and procedures.
- Plan and manage work and projects while considering team skill levels, customer wait times and the availability of parts and equipment.
- Train, supervise, assist, coach, encourage, motivate, inspire and support team members in their departmental operations.
- Manage team members" performance, provide informal and constructive feedback, and recognize achievements and efforts.
- Communicate and ensure compliance with company, store and department policies, as well as health and safety programs and regulations.
- Keep abreast of best practices and key factors impacting the Service Centre business.
- Ensure that there is a training structure and that professional development strategies are implemented within the Automotive Service Centre.
- Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction.
- Build and maintain rapport with internal and external customers or vendors as required.

**Requirements / Skills**
- **Supervisory, leadership and/or managerial experience or relevant experience**:

- Excellent knowledge and understanding of automotive service and financial principles
- Excellent knowledge of market trends and competition in the automotive service industry
- Entrepreneurial, results-oriented and team-oriented
- Approachable
- ** Strong communication and organizational skills**:

- **Ability to plan, organize, communicate, delegate and follow-up team"s activities and projects**:

- Valid driver"s license for province of employment
- Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
- Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
- Ability to work effectively with auto parts ordering systems and computerized work order systems
- **Ability to work in a fast-paced environment**:

- Experience in a Canadian Tire store (asset)
- Knowledge of COSTAR (asset)

High-School or Equivalent

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