Sales Support Associate

5 months ago

Toronto, Canada Equinix Full time

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Sales Support Associate

**Job Summary**

The Technical Sales Support Associate is a trusted advisor that provides support and guidance to Sales Engineers and Partners in all pre-sales and partner activities including: Project Management, Deal Coordination, Quote Support, Capacity Requests, Sales delegated opportunity management, along Sales systems, process, new platforms and product support.

**Responsibilities**
- Gather info from Sales Engineers and Customers regarding scope and solution
- Work with Vendor quote team, or EIS (Equinix Infrastructure Services) Product team for Pricing
- Support pre-sales operational activities for complex customer accounts or multi-country deals
- Support Customers and Sales Engineers with creating, tracking status, and escalations to secure approvals for quotes
- Provide support for system/tool functionality, quotes, and knowledge/training
- Validate quoting info provided by Customers, Sales Engineers for non-standard quotes. Follow up directly with Sales Engineers on any clarifications or additional info required to accurately generate a quote
- Be in sync with the business, proactively flag deal constraints - Capacity, Product, Pricing
- Collaborate with Sales Engineers and various internal teams (Capacity, Provisioning, Legal, Commercial Solutions) to determine the feasibility of requests and their approvals
- Handles cases according to regional case management guidelines and facilitate the quote approval process
- Assists with new customer set up
- Handles customer concerns between Sales Support and other internal groups
- Works on small projects in addition to everyday role
- Follows up with customer on required documents and missing information
- Ensures customer PO compliance
- Engages cross-functional teams to coordinate requirements against deadlines
- Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines
- Trains Sales reps on new tools, processes, and policies
- Delivers refresher trainings to address knowledge gaps
- Communicates process improvements and enhancements to Sales Team

**Qualifications**
- 1+ years customer/sales support experience preferred
- French language skills desirable
- Bachelor's degree preferred

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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