SPP Account Services Retail Lead

1 day ago


Montréal Quebec HG R, Montréal, Canada Staples, Inc. Full time

Staples is business to business. You’re what binds us together.

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team

What you’ll be doing:

  • Responsible for the success of a $4-8M book of online program business, with YoY growth and
  • profitability targets.
  • Responsible for $X in revenue through the physical Retail Boutiques.
  • Leads/manages team of approx. 3-5+ associates
  • Works with the sales team to develop and execute the program strategy, including: a strategic
  • business plan / client calendar for each account; inventory management strategies; program
  • profitability enhancement initiatives; and design and execution of marketing activities.
  • Ensures assigned programs meet launch dates, target expectations for margins, SKU count and budgets.
  • Manages the relationship with primary customer program contacts.
  • Provides clear direction and project management leadership to the Account Services Team and other departments as necessary.
  • Manages training & development for in-store Retail Boutique associates.
  • Manages inventory & purchasing requirements for in-store Retail Boutique locations (5).
  • Manages in-store Merchandising - physical store layout and merchandising placement.
  • Manages site-sales on-site at clients.

What you bring to the table:

  • You are bilingual in English and French.
  • You have an ability to drive change, problem-solve and innovate.
  • You are a people leader and are able to hire, coach, train, assess and manage talent.
  • You are results-driven, always striving to meet/exceed goals.
  • You are collaborative in nature, able to work closely with both internal and external customers.
  • You are able to innovate and propose changes to improve procedures, services or products.
  • You are highly detail orientated and understand that details can make or break the success of a project.
  • You communicate clearly to ensure all internal and external stakeholders are aligned.
  • You have an aptitude for project management.

What’s needed- Basic Qualifications:

  • Strong PC skills – primarily Word, Excel and PPT.
  • Travel required as necessary.

What’s needed- Preferred Qualifications:

  • Bachelor’s Degree
  • Account management experience
  • Minimum 2-3 years’ experience managing people.
  • Experience overseeing or managing projects
  • Merchandising experience an asset (for Retail Boutiques)

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • Vacation Allotment and Holiday Schedule
  • Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more
Chez Staples, « inclusion » est un mot d'action. Il représente ce que nous faisons pour garantir que tous les employés se sentent valorisés et soutenus afin de contribuer à leur plein potentiel. Lorsque nous opérons de manière inclusive, la diversité suit naturellement. C'est pourquoi nous travaillons dur pour favoriser une culture inclusive, car nous recherchons des employés ayant des perspectives uniques et variées et des domaines d'expertise divers. Le résultat est un meilleur environnement de travail et une réflexion innovante qui nous aide à dépasser les attentes de nos clients – grâce à la force des personnes derrière notre marque emblématique. Staples est un employeur garantissant l'égalité des chances. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, couleur, religion, âge, sexe, orientation sexuelle, identité de genre, origine nationale, statut de vétéran protégé, handicap ou toute autre base protégée par la loi fédérale, étatique ou locale.

  • Montréal, Quebec, H2G 1R9, Montréal, Canada Staples, Inc. Full time

    Staples est une entreprise de commerce interentreprises. Vous êtes ce qui nous unit. Bien que vous connaissiez peut-être Staples comme la principale entreprise de fournitures de bureau au monde, Staples Promotional Products – une division de Staples – est un leader national dans l'industrie des produits promotionnels. Chez Staples Promotional...


  • Sherbrooke, Quebec, H1W, Montréal, Canada BRP Full time

    We are looking for an internal account coordinator, North America, who will report directly to the team lead, internal sales support, North America. Your primary mandate will be to provide support to BRP’s internal teams, such as government, Uncharted Society and any other government accounts (e.g. OPP and Hydro QC, federal government contracts), on a...


  • LaSalle, Quebec, Montréal, Canada LES SERVICES MULTIPORTE INC. Full time

    Are you looking for a job that is stable, stimulating, and versatile while being part of a dynamic team? Join our company! We are looking to fulfill the position of Service Manager for our department of commercial and industrial garage doors. Task description:- Plan, organize and manage all service calls as well as service department personnel;- Efficient...


  • Dorval, Quebec, Montréal, Canada Aer Rianta International North America Full time

    About Us:Aer Rianta International Inc. is a leading operator of duty-free shops in international airports.About the position:We are looking for a Retail Business Analyst to join our finance team. In this role, you will deliver in-depth data analysis and actionable insights to support business growth and development. Collaborating closely with...

  • CPA accountant

    2 months ago


    Lachine, Quebec, H1X, Montréal, Canada Fed Finance Full time

    We know that the world of accounting can sometimes seem as exciting as a blank Excel sheet. But rest assured, we're here to find you the right work environment. Our client, an accounting firm based in Lachine, has built a solid reputation for its commitment to excellence, integrity and personalized service. Their team of passionate professionals works...


  • Saint-Laurent, Quebec, H1E, Montréal, Canada Thermo Fisher Scientific Inc. Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAbout Us: Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All...


  • Dollard-des-Ormeaux, Quebec, Montréal, Canada Brunel Full time

    Customer Account SpecialistHybrid - Dollard-des-Ormeaux, QCIntroductionWe are hiring a Client Account Specialist for our client, a leading company in global food supply chain integrity management, in Dollard-des-Ormeaux, Quebec. This position follows a hybrid work structure, requiring the successful candidate to be in office at least 3 days a...


  • Dorval, Quebec, H0S, Montréal, Canada Fed Finance Full time

    Founded in 2001, Fed Finance specializes in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Hello, I'm Hugo, Recruitment and Business Development Consultant at Fed...


  • Brossard, Quebec, H1N, Montréal, Canada National Bank Full time

    Position available in Montérégie and Mauricie. A career as a financing account representative at National Bank is a job where your ability to work in synergy with several partners is highlighted. With your excellent customer relations and your productivity, you take care of all their specific needs. Your job: Open commercial files and assist clients in...


  • Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is seeking a highly motivated, energetic, and ambitious individual to learn and progress in their career with Air...


  • Sherbrooke, Quebec, H1W, Montréal, Canada BRP Full time

    We are looking for a senior retail operations advisor, Snowmobile and Sea-Doo, North America who will report to the Snow and Water Director, North America, and who’ll be tasked with helping us in maintaining our leadership position within the Powersports industry in North America. As part of your role, you’ll be significantly contributing to the...


  • Sherbrooke, Quebec, H1W, Montréal, Canada BRP Full time

    We are looking for a retail operations advisor, Can-Am Off-Road, North America who will report to the ORV team leader, North America, and who’ll be tasked with helping us in maintaining our leadership position within the Powersports industry in North America. As part of your role, you’ll be significantly contributing to the organization’s growth....

  • Financial Analyst

    4 days ago


    Sherbrooke, Quebec, H1W, Montréal, Canada BRP Full time

    We are looking for a professional with strong analytical experience to contribute immediately to our finance team in North America. This is a hands-on role that is expected to serve as a finance business partner supporting the different business areas in the regular business course, specific projects, or any ad-hoc requests. The role requires a good...

  • Account Manager

    1 month ago


    Longueuil, Quebec, H4H, Montréal, Canada Navada Full time

    This position is an addition to the current team! Here's your chance to join a company that's looking for people who challenge conventional knowledge! Are you someone who enjoys action, challenges, and diversity in your daily work environment? Are you passionate about building mechanics and sales? Do you want to practice your profession within a...


  • Sherbrooke, Quebec, H1W, Montréal, Canada Loblaw Companies Ltd - Head Office Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®.At Provigo, we succeed through...


  • Sherbrooke, Quebec, H1W, Montréal, Canada JYSK Canada Full time

    Job DescriptionAre you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career? As one of world’s leading, and fastest-growing home furnishing retailers, we know what it takes to build a satisfying career.The Role:As the Store Operations Manager you will be...


  • Sherbrooke, Quebec, H1W, Montréal, Canada Flexi-Shift Hiring Solutions Canada Inc. Full time

    Job Summary: The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class customer service. We are responsible for engaging and connecting with our store customers, sharing top-quality product education, and speaking with knowledge about the Vendors. We are...


  • Sherbrooke, Quebec, H1W, Montréal, Canada Flexi-Shift Hiring Solutions Canada Inc. Full time

    Job Summary: The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class customer service. We are responsible for engaging and connecting with our store customers, sharing top-quality product education, and speaking with knowledge about the Vendors. We are...

  • Senior Buyer

    2 weeks ago


    Baie-d’Urfé, Quebec, Montréal, Canada Altius Spices & Seasonings Inc Full time

    AboutAltius Spices & Seasonings Inc. is a full-service company dedicated to providing exceptional service to our clients. With state-of-the-art grinding, mixing, and packaging equipment, our production facility located in Montreal, Quebec, Canada, ensures high-quality products. Additionally, Altius serves the American market through our distribution center...

  • Gérant(e) d'épicerie

    3 months ago


    Verdun, Quebec, H3E, Montréal, Canada Loblaw Companies Ltd - Head Office Full time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...