Call Centre Manager
2 weeks ago
Education: College/CEGEP
- Experience: 3 years to less than 5 years
- or equivalent experience
**Tasks**:
- Hire, train, direct and motivate staff
- Answer telephone and relay telephone calls and messages
**Supervision**:
- Customer service clerk
**Sales experience**:
- Call centre
**Security and safety**:
- Criminal record check
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Large caseload
- Large workload
- Tight deadlines
- Work under pressure
**Personal suitability**:
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
**Health benefits**:
- Dental plan
- Health care plan
**Long term benefits**:
- Group insurance benefits
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:
- Wellness program
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 hours per week
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