Pre-owned Sales Manager

4 months ago

Markham, Canada Grand Touring Automobiles (Toronto) Full time

Polestar is an electric performance brand, determined to improve the society we live in. Their focus is on uncompromised design and technology. Passion and emotion drive them, electricity and innovation drive their cars. Their products are excellent, efficient and entertaining. They innovate constantly and they are relentless in their pursuit of the best. At Polestar, the sky is the limit.

At Polestar Uptown Toronto (Markham) we are looking for a Pre-Owned Sales Manager to join our team As a Pre-Owned Sales Manager at Polestar, you will be responsible for overseeing the pre-owned vehicle department, ensuring efficient operations, and maximizing profitability. You will manage a team of salespeople and support staff to deliver exceptional customer service, maintain an inventory of high-quality pre-owned vehicles, and achieve sales targets.

**RESPONSIBILITIES**:

- Ability to effectively manage all areas of the Pre-Owned Department, including but not limited to wholesale, retail, appraising vehicles, purchasing and marketing.
- Ability to forecast goals and objectives for Pre-Owned vehicle sales, gross and key expenses on a monthly and annual basis.
- Ability to acquire vehicles for inventory
- Knowledge of the reconditioning process and how to do it cost effectively
- Ability to work well with other departments to ensure a smooth transition
- Ability to appraise Luxury vehicles
- Ability to train and effectively lead all used car sales associates.
- Ability to handle and resolve customer issues or concerns promptly and professionally.
- Ensure high standards are held for delivery of vehicles to customers.
- Ensure that sales representatives understand and follow dealership policies at all times.
- Demonstrates excellent communication skills and an ability to communicate effectively with customers; subordinates and other management.

**Job Requirements**
- Previous experience as an Automotive Pre-Owned Sales Specialist is required.
- In-depth knowledge of pre-owned vehicle sales and dealership operations
- Excellent communication and customer service skills are required.
- Previous experience with CPO programs is preferred.
- Flexibility to work weekends and extended hours as required

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- Automotive Sales: 6 years (preferred)
- Customer Service: 5 years (preferred)

License/Certification:

- OMVIC (required)

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Automotive Sales: 6 years (preferred)
- Customer Service: 3 years (preferred)
- Dealership: 6 years (preferred)
- CDK/ One-Eighty: 3 years (preferred)

Licence/Certification:

- OMVIC (preferred)

Work Location: In person

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