Owner Experience Supervisor- Waterloo Region

6 months ago

Kitchener, Canada Libro Credit Union Full time

Career Opportunity

Libro is growing - and Libro is hiring.

Our expansion plans include a series of new hires across southwestern Ontario. Take a look.

Who We Are

Imagine working for an organization where every employee and customer is an Owner.

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.

What Opportunity Awaits?

As we continue to grow progressively, Libro is on a mission to find a passionately accountable full-time Owner Experience Supervisor.

The Owner Experience Supervisor motivates a team to achieve goals while ensuring exceptional Owner and staff experiences.

This is a key leadership position, setting the tone for Owner conversations and Owner experience in alignment with strategies and expectations. Primary to the role is coaching a team of Owner Experience Representatives to provide an exceptional level of proactive Owner advice and service, supporting Owners to grow their personal prosperity while increasing share of wallet and overall growth for Libro.

Creation of a risk management and operations culture that is balanced with superior Owner experience is a key component of the position.

The Epic Human we are looking for will;
Conduct regular observations of Owner/Staff coaching interactions to provide feedback and build staff skills in relationship-building and prosperity conversations.
Promote strong cross-segment collaboration to build full-service relationships.
Role model strong sales and service skills.
Builds a mature sales management culture within teams to motivate and maximize performance by s etting goals and developing action plans, a ssessing sales performance, c oaching sales performance, h andling performance problems and c onducting effective sales meetings and huddles.
Create and foster an environment that encourages personal responsibility and provides staff appropriate autonomy to make decisions and resolve problems that balance the interests of Owners and Libro.
Work cooperatively with regional peers and location team to build and implement a business development plan.
Accountable to manage the branch at an acceptable audit level while reviewing and implementing identified business process improvement recommendations.
Responsible for coaching the Owner Experience Team on risk awareness and internal controls.

Could this be you? Are you ready to Be Libro ?

Do you have a passion for growing prosperity in Southwestern Ontario by transforming banking through developing others and inspiring financial happiness?
Are you an Epic Human; joyful in your work, passionately accountable, a bold explorer and mutually inclusive?
Do you have a post-secondary degree or diploma with 3-5 years’ experience within financial services or sales leadership? Demonstrated leadership experience; project leadership, mentoring/coaching, initiative, direct leadership?

**How we bring Joyful in our work**:
Competitive salaries and employee pension plans
Comprehensive benefit package, with all premiums paid for by Libro
Generous vacation time
Employee wellness programs
Staff accounts and staff rates on products and services
Staff appreciation programs and awards
Career development opportunities including tuition assistance
Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team

If you're passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Southwestern Ontario - we want to hear from you

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good. Serving families, farms, and enterprises in southwestern Ontario, Libro offers an inclusive, forward thinking approach to banking - all centered on growing prosperity. Libro pursues its purpose through four key pillars - employment, financial resilience, local food accessibility, and housing.

Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Any time during the recruitment process please let Libro know what supports you may need to be successful.

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