Telephone/email - Customer Service Agent

4 weeks ago

Burnaby, Canada OSL Retail Services Inc Full time

Overview:
**Do you have a passion for Tech?**
Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere.

**Who are we?**
OSL is a dynamic, inclusive people-first company providing outsourced sales solutions for some of North America’s biggest Fortune 500 companies. We believe in great people doing greater things, every day. We are also the proud winner of Canada’s Best Managed Companies two years in a row.

We’re looking for passionate, driven people who are excited about working for a premium brand such as Samsung. You’ll have the opportunity to become a team player in a cutting-edge industry. How cool is that?

**Here’s where you come in**
You’re part tech guru and customer experience expert. You’re passionate about helping others and all about awesome customer service. Of course, you’ll be asked to meet business objectives, and be a strong ambassador the Samsung Brand. You’re passionate and want to sharpen your skills and grow along with us in a fast, fun, high-energy work environment. Good thing you’re also an outgoing personality who plays well with others we’re all about family.

**This position is ON-SITE and CONTRACT - Full Time and Part-Time available.**
- Demonstrate excellence in customer service and build relationships by maintaining advanced knowledge of all Samsung products and services and educating consumers on how to use Samsung products effectively
- Uncover customer needs through skilled questions, perception, and empathy while enthusiastically enlightening them on the Samsung ecosystem
- Validate stock, price, and communication promotions.
- Book service appointments.

**Good thing you have what it takes**:

- Minimum 2 years in a customer service or administrative position
- Will embody the Samsung brand in every interaction with customers and genuinely care about their individual needs
- Must have high level of interpersonal, communication and presentation skills to work with others
- Excellent communication skills, both written and oral.
- Detail-oriented and results-focused individual with a proven ability to manage multiple priorities with a sense of urgency
- Effective decision-maker and problem-solver with strong customer service orientation
- Flexible to work beyond traditional business hours, holidays, evenings and weekend periods, based on retail business needs as they arise

**What’s in it for You?**
- Competitive hourly rate
- Exciting incentive programs
- Comprehensive health and dental plans
- Discounts on the newest wireless technology
- Great employee referral program
- Ongoing continuous training (online and in classroom) to support your personal and professional development
- Local, regional, and national career growth opportunities

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity.

We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.

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