Director of Commercial Services

4 months ago

Thunder Bay, Canada Wasaya Airways LP Full time

***

Reporting to the Chief Operating Officer (COO), the Director of Commercial Services is responsible for the strategic planning and maintenance of the Ground Operations sector of Wasaya Airways.

**MAJOR RESPONSIBILITIES**
- Operations_
- Plan, develop, organize, implement, direct, and evaluate the organization’s fuel and cargo program, business operations, and support activities
- Responsible for ensuring all aspects of contract execution to include all associated supporting activities and directives
- Lead the fuel and cargo bidding process in a dynamically competitive environment
- Assist in the development of Wasaya’s plans and programs
- Evaluate and advise the Company executive team on the impact of long-range plans, introduction of new programs/strategies, and regulatory action
- Collaborate to develop timely and accurate analysis of budgets, financial reports, and financial trends to assist the executive team in performance of their responsibilities
- Researching, preparing and/or procuring documentation or analyzing requests in a timely manner in accordance with established guidelines to recommend the appropriate courses of action to Senior Leadership
- Develop, implement, and enforce policies and procedures of the organization that will improve the overall operation and effectiveness of the Company
- Support the executive team in implementation of planning, direction and control required to meet the cost, schedule, and performance goals of Wasaya Airways
- Liaise closely with other functions such as Finance, Flight Operations, Maintenance, SOCC and Marketing and Communications to enable a comprehensive view of enterprise strategy
- Operationally focus on providing thoughtful guidance for pursuit and capture decisions
- Align with internal business partners to identify opportunities to collaborate and support their business requirements
- Align with northern community partners in achieving Wasaya’s Vision and Mission statements
- Ensure that appropriate risk management processes are in place and that a culture of compliance with safety, flight standards, flight operations procedures, ground operations procedures, and company policies is embedded in the organization
- Serve as a mentor to direct reports and be a champion of talent development within Wasaya and forge deep relationships within an incredibly collaborative and highly skilled organization
- Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.
- Any other related duties as assigned
- Safety and Leadership_
- Change management leader - execute change while supporting employees through communication, listening and actioning
- Lead and inspire managers and employees, provide mentorship, and advise on various employment areas
- Ensure that all staff have completed mandatory training
- Create and maintain a positive Company culture that supports employee participation
- Responsible for hiring, termination and performance management of staff which includes timely completion of probationary and yearly performance assessments when due
- Actively support the safety management system by following SMS processes and encouraging a safety reporting culture in your department
- Promote occupational health and safety within your department and participate in the development and monitoring of safety training
- Proactively communicate hazards and SMS initiatives within your department
- Embark on employment equity initiatives; engaging with all employees to promote employment equity and encouraging employees to undertake the self-declaration survey updating as necessary
- All levels of the organization share responsibility for human rights within the organization, overseeing and promoting continuous improvement on human rights and employment equity initiatives

**EDUCATION/EXPERIENCE**
- Post secondary education in a related field
- Experience in scheduled airline, charter and cargo operations
- Experience in ATR 42/72 operations preferred.

**SKILLS/ABILITIES**
- Demonstrates excellent work ethic and customer service relations
- Proven ability to take initiative and work independently with limited supervision
- Strong math, communication and interpersonal skills
- Knowledge of Microsoft Office Suite and computer experience
- Ability to obtain and maintain enhanced security clearances
- Strong presentation and communication skills
- Excellent organizational and time-management skills
- Data-driven mindset
- Must be professional, discrete and understand the importance of confidentiality
- Strong problem identification and objection resolution skills
- Self-motivated, with high energy and an engaging level of enthusiasm
- Able to perform basic calculations and mathematical figures
- Ability to work individually and as part of a team
- High level of integrity and work ethic
- Maintain a professional appearance, demeanor, and attitude at all times
- Highly flexible, with solid interpersonal skills that allow

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