Director of Commercial Services

4 months ago

Thunder Bay, Canada Wasaya Airways Full time

Reporting to the Chief Operating Officer (COO), the Director of Commercial Services is responsible for the strategic planning and maintenance of the Ground Operations sector of Wasaya Airways.

**Duties and Responsibilities**:
Operations
- Plan, develop, organize, implement, direct, and evaluate the organization’s fuel and cargo program, business operations, and support activities
- Responsible for ensuring all aspects of contract execution to include all associated supporting activities and directives
- Lead the fuel and cargo bidding process in a dynamically competitive environment
- Assist in the development of Wasaya’s plans and programs
- Evaluate and advise the Company executive team on the impact of long-range plans, introduction of new programs/strategies, and regulatory action
- Collaborate to develop timely and accurate analysis of budgets, financial reports, and financial trends to assist the executive team in performance of their responsibilities
- Researching, preparing and/or procuring documentation or analyzing requests in a timely manner in accordance with established guidelines to recommend the appropriate courses of action to Senior Leadership
- Develop, implement, and enforce policies and procedures of the organization that will improve the overall operation and effectiveness of the Company
- Support the executive team in implementation of planning, direction and control required to meet the cost, schedule, and performance goals of Wasaya Airways
- Liaise closely with other functions such as Finance, Flight Operations, Maintenance, SOCC and Marketing and Communications to enable a comprehensive view of enterprise strategy
- Operationally focus on providing thoughtful guidance for pursuit and capture decisions
- Align with internal business partners to identify opportunities to collaborate and support their business requirements
- Align with northern community partners in achieving Wasaya’s Vision and Mission statements
- Ensure that appropriate risk management processes are in place and that a culture of compliance with safety, flight standards, flight operations procedures, ground operations procedures, and company policies is embedded in the organization
- Serve as a mentor to direct reports and be a champion of talent development within Wasaya and forge deep relationships within an incredibly collaborative and highly skilled organization
- Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.
- Any other related duties as assigned

Safety and Leadership
- Change management leader - execute change while supporting employees through communication, listening and actioning
- Lead and inspire managers and employees, provide mentorship, and advise on various employment areas
- Ensure that all staff have completed mandatory training
- Create and maintain a positive Company culture that supports employee participation
- Responsible for hiring, termination and performance management of staff which includes timely completion of probationary and yearly performance assessments when due
- Actively support the safety management system by following SMS processes and encouraging a safety reporting culture in your department
- Promote occupational health and safety within your department and participate in the development and monitoring of safety training
- Proactively communicate hazards and SMS initiatives within your department
- Embark on employment equity initiatives; engaging with all employees to promote employment equity and encouraging employees to undertake the self-declaration survey updating as necessary
- All levels of the organization share responsibility for human rights within the organization, overseeing and promoting continuous improvement on human rights and employment equity initiatives

**Skills and Qualifications**:
**EDUCATION/EXPERIENCE**:

- Post secondary education in a related field
- Experience in scheduled airline, charter and cargo operations
- Experience in ATR 42/72 operations preferred.

**SKILLS/ABILITIES**:

- Demonstrates excellent work ethic and customer service relations
- Proven ability to take initiative and work independently with limited supervision
- Strong math, communication and interpersonal skills
- Knowledge of Microsoft Office Suite and computer experience
- Ability to obtain and maintain enhanced security clearances
- Strong presentation and communication skills
- Excellent organizational and time-management skills
- Data-driven mindset
- Must be professional, discrete and understand the importance of confidentiality
- Strong problem identification and objection resolution skills
- Self-motivated, with high energy and an engaging level of enthusiasm
- Able to perform basic calculations and mathematical figures
- Ability to work individually and as part of a team
- High level of integrity and work ethic
- Maintain a professional appearance, demeanor, and attitude at all times
- Highly flexible, with solid

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