Account Executive, Show Services

1 month ago

Mississauga, Canada Stronco Full time

**Summary**

This position works directly with customers, internal teams and various industry stakeholders to manage all aspects of assigned accounts in a primary and supporting role to ensure proper planning and successful execution of events. In this role you will be responsible for event development, customer service, management of assigned accounts & budgets and timely updates and communications.

You are a customer-centric, team-oriented industry professional who thrives in a fast-paced, deadline-oriented environment and can seamlessly work on multiple projects under tight timelines. You are self-motivated and take pride in a solution-based approach, a ‘can do’ attitude and exceeding delivery expectations.

**Responsibilities**
- Full cycle management of assigned accounts from booking to billing, including:

- Act as account liaison with various stakeholders, including show management, key exhibitors, facility coordinators, suppliers, industry partners and internal teams.
- Manage client needs and requirements throughout show cycle.
- Work with client to gather event requirements.
- Ensure ongoing and timely communications, entry and updates of event information to internal systems and departments.
- Generate appropriate internal work orders ensure timely distribution of event requirements.
- Attend internal and external pre-production meetings, site inspections and post show meetings, as required.
- Attend move-in and move-out of events, as required.
- Prepare billings.
- Handle select exhibitor accounts as assigned or needed.
- Ensure timely re-bookings of assigned events.
- Act in a supporting role on assigned shows, as required.
- Promote Stronco through participation and involvement at industry events and associations, as assigned.

**Qualifications**
- 5+ years of experience in the trade show and exposition industry.
- Proven and exemplary account management and customer service skills.
- Uncompromising commitment to deliver exceptional customer service.
- Highly organized and detailed oriented with ability to multi-task, prioritize and work in a high pressured, fast-paced environment.
- Excellent written and verbal communications skills.
- Working knowledge of Microsoft Office.
- Commitment to team-oriented success philosophy.
- Ability to work evenings, weekends and on show site when necessary.
- Ability to travel when required.

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