Ocean Import and Customer Service Coordinator
4 weeks ago
Working under the direction of the Customer Service Manager, the Customer Service Coordinator has the following main responsibilities:
- Handle ocean import freight files: Working with Ocean carriers including co-loaders
- Contact CBSA and validate Emanifest and customs clearance for import process
- Monitor and Dispatch CP Intermodal trailers
- Arrange and plan shipment delivery
- Verify FCR requirements prior to shipment release
- Read, monitor and respond promptly to all incoming communications (clients and other business partners - domestic and overseas) in order to properly manage and control daily operational issues
- Guarantee and bill storage / demurrage for approved accounts
- Responsible to ensure the approval of supplier’s invoices and verifying overseas affiliate’s remittance on a timely basis
- Responsible for resolving in a diligent and business efficient manner customer complaints and implement measures to prevent their frequency and recurrence
- Responsible to resolve internal and operation problems on a diligent and business efficient manner in order to prevent service deficiencies and/or customers’ dissatisfaction
- Improve on an ongoing basis internal systems and procedures in order to favour customer service and department internal efficiency
- Other tasks and duties assigned from time to time
**Skills & Attributes**:
- Minimum of 2-3 years experience in Ocean Import and Freight Forwarding, an asset
- Excellent organizational skills
- Must be able to multitask
- Strong Excel skills
- Strong communication skills
- Strong people skills
- Strong problem solving skills
- Strong aptitude in time management
- Ability to set priorities and organize workload assigned in an efficient manner
- Ability to work in a fast paced environment
- Ability to work and make decisions independently
**Job Types**: Full-time, Permanent
**Salary**: $33,521.94-$50,000.00 per year
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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