Library Services Advisor

4 weeks ago

North Vancouver, Canada District of North Vancouver Full time

**Job Status**
- Auxiliary**About Us**
- At North Vancouver District Public Library, we inspire learning, discovery, creativity and collaboration in our community. Serving almost 90,000 residents at three full-service locations and one Express Library throughout the beautiful District of North Vancouver, we are proud to provide free and equitable access to welcoming spaces, diverse collections and digital resources, a wide range of technology and computers, including StoryLab, and so much more. Proudly late fine free, our libraries are the destination for our growing community to connect, share, and inspire.**Position Overview**
- NVDPL is looking for Auxiliary Library Services Advisors to deliver basic reference, reader’s advisory, programming and borrowing services to a full range of library users.**What we can offer you**
At NVDPL, we believe in building community and relationships, nurturing innovation while honouring tradition, embracing exploration, creativity, and fun, and supporting human potential and enabling excellence.
- Reporting to the local Branch Coordinator, this position will deliver both circulation and information services from service desks throughout the library. Service desk work at our Library requires a commitment to understanding and responding to community needs and a collaborative approach to service delivery.

**What you’ll be doing**
In addition to the primary tasks noted above, aspects of the role will also include:

- Advising patrons on the most suitable programs, services and resources to meet their needs in person, online and over the phone
- Using good judgement to hand-off advanced inquiries to a professional librarian to ensure the best possible service and response is provided
- Assisting with collection maintenance tasks, program delivery and creating displays of materials
- Assisting the Circulation team with library lending, returns and processing tasks
- Performing opening and closing procedures
- Packing and unpacking delivery boxes
- Addressing problems with multi-function devices, and behavioural issues that arise in the public space

**What you’ll need to succeed**
- Completion of a recognized diploma program in a service-related field, plus related training or experience
- Ability to take initiative, problem-solve and handle difficult interactions
- An understanding of and commitment to the principles of intellectual freedom and inclusiveness
- Proficiency with Microsoft Office, technologies and equipment used in a library environment
- Ability to balance patrons’ needs confidently and professionally in a busy public space
- A commitment to service excellence, recognizing that the library serves members of the public from all walks of life
- Organizational skills and attention to detail
- Ability to work with the team and maintain working relationships with other employees
- Physical capacity to handle heavy library materials and to stand for long periods
- Ability to take initiative, ask for assistance, and step-up to help
- An understanding that auxiliary workers need to have broad availability and flexibility in their schedules to fill shifts often at the last-minute, around major holidays, and that the number of hours offered may vary greatly from week to week

**It’s great if you have**
- Experience working in circulation and/or information services in a public-facing role
- A comfort level with uncertainty and are curious to learn more An understanding that digital literacy is a component of library services and are comfortable handling technology devices such as tablets, netbooks, and eReaders- The hourly pay rate for this unionized position starts at $30.70, plus 12% in Lieu of Benefits. This work requires flexible availability, including evenings and weekend shifts.- North Vancouver District Public Library is an equal opportunity employer, committed to creating a diverse, inclusive, barrier-free work environment. If you have a passion for connecting community, sharing knowledge, and inspiring stories, and you are interested in joining our dynamic team, then we’d like to hear from you- We thank you for your interest in employment with the North Vancouver District Public Library and advise that only those shortlisted for an interview will be contacted._
- Our libraries are located on the traditional territories of the_ _səl̓ílwətaʔɬ/Selilwitulh (Tsleil-Waututh), Sḵwx̱wú7mesh (Squamish), and xʷməθkʷəy̓əm (Musqueam) First Nations. We are grateful for the opportunity to connect community, share knowledge and inspire stories on unceded Coast Salish Territory._

**Compensation**
- The hourly pay rate for this unionized position starts at $30.70, plus 12% in Lieu of Benefits.Posting Detail Information

**Posting Number**
- JP#24-17L**Job Open Date**
- 10/15/2024**Job Close Date**
- 10/28/2024**Special Instructions to Applicants

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