Customer Service and Sales Consultant
1 week ago
**Leader Auto Resources LAR inc.** is the largest Collective of franchised car dealerships in North America serving exclusively over 3,000 dealerships from its distribution centres in Montreal (QC), St. John's (NL) and Calgary (AB). We are committed to providing excellent service regardless of the size, brand or location of our members.
We believe that our primary responsibility is to serve our members well. Our actions are guided by the belief that integrity, commitment and quality are essential to meeting the expectations of our members.
Under the supervision of the Call Centre Supervisor, the requested person will have:
**Responsibilities**:
- Process client orders and suggest replacement products if needed.
- Listen to the client and present them with solutions according to their needs.
- Find opportunities to add value and present the appropriate product or solution.
- Contact existing clients to present promotions or new products.
- Perform follow-ups on the status of client’s orders, problems, or requests.
- Take appropriate measures to solve problems quickly and effectively.
- Meet and exceed monthly performance objectives and call center KPI’s.
- Provide a High Level of Customer service.
- Create a relationship with our members.
- Become an expert on our products and service and continue to expand knowledge base.
- Provide product or service quotes.
- Support our external sales and technical teams.
- Act as a liaison between our suppliers and our members to find the most effective solution.
- Work closely and collaborate with other departments.
- Share client comments and suggestions with the management team to ensure continued improvement.
- Monitor inventory and advise the Buyers team or the management of any problems.
- Other tasks may be assigned.
**Who we are looking for**:
- Excellent communication and interpersonal skills.
- Ability to build and maintain client relationships.
- Be customer-focused and have a positive attitude.
- Strong empathy and listening skills.
- Ability to multi-task and manage time in a fast-paced environment.
- Passion for customer service and sales.
**Qualifications**:
- Minimum 2 years of experience in sales (call centre experience is an asset).
- Minimum 2 years of experience in customer service (automotive industry experience is an asset).
- Perfectly bilingual both spoken and written.
**What we offer**:
- Training.
- Competitive Salary: $36k-$40k annually depending on experience.
- Benefits Package.
**Language Requirements**:
**Spoken**: French & English.
**Written**: English & French.
**Position Type**; permanent, full time.
**Job Types**: Full-time, Permanent
**Salary**: $36,000.00-$40,000.00 per year
**Benefits**:
- Commuter benefits
- Company events
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- RRSP match
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Pointe-Claire, QC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
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