Housekeeping Supervisor

4 days ago

Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full time

We operate two (2) adjoining hotel properties - Sheraton Parkway Toronto North Hotel and Best Western Parkway Hotel, conveniently located at Highway 7 and Leslie Street in Richmond Hill. Accessible via YRT /VIVA transit, and Highways 7, 404 and 407.

We offer complimentary staff parking, staff meal program, discounted health club membership, discount at all food & beverage outlets, along with discounted hotel stays at any Marriott brand hotel around the globe (or at home) through the EXPLORE associate discounted hotel rate program, along with Best Western Employee Rates at any global Best Western property.

**Responsibilities as follows**:

- Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they

relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards. Ensure completion of assigned shift work to department staff
- Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices.
- Produce schedules for employees in accordance with staffing guides/productivity requirements. Review and adjust staffing daily to ensure optimum staffing levels. Review assignments of employees and make adjustments.
- Ordering supplies
- Assigning Rooms on daily and/or as needed basis
- Ensure smooth functioning of Laundry
- Conduct guest room inspections
- Train associates on ABC’s of Housekeeping and conduct Process audits of ABC cleaning
- Monitoring and running reports from GXP and IVR
- Prepare daily accounting reports
- Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction.
- Monitor consumption and order replacement of guest and cleaning supplies.
- Other duties as may be assigned by the Rooms Division Manager and/or General Manager

**Job Requirements**:

- MUST be currently legally authorized to work full time hours

*Must have a minimum of 2-3 years Room Attendant experience
- Must have excellent communication and interpersonal skills
- Must have the ability to speak English clearly, distinctly and cordially with guests and employees
- Must have the ability to read and write English
- Must have organizational and problem solving skills
- Must be self-motivated and detail oriented
- Must be flexible with shift availability
- Knowledge and experience of GXP and IVR an asset

**Benefits**:

- Company events
- Discounted or free food
- On-site gym
- On-site parking
- Paid time off

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Night shift

Ability to commute/relocate:

- Richmond Hill, ON L4B 1B2: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you CURRENTLY legally authorized to work full time hours in Canada?

**Experience**:

- Cleaning: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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