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Prospective Student Specialist
5 months ago
**Date**:Jan 30, 2023
**Location**: Brantford, CA
**Company**:Wilfrid Laurier University
**Department**: Enrolment Services
**Job Type**: Limited Term
**Full-time/Part-time**: Full Time (>=1249 hrs/year)
**Campus**: Brantford
**Reports to**:Manager, Service Laurier
**Employee Group**: PAG
**Application Deadline**:February 7, 2023
**Requisition ID**:5247
Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.
Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.
***:
**Position Summary**:
**Accountabilities**:
**Front-Line Responsibilities**:
- Customizes responses to meet the individual needs of a variety of groups identified as secondary school students, college and university transfers, adult students, those coming from provinces other than Ontario, international and exchange students and parents. Responses could be related to both part-time and full-time studies.
- Advises prospective students and families on admission requirements, policies and procedures, programs, residence, campus life, student services, etc.
- Facilitates a positive experience that will stand out in comparison to other postsecondary institutions.
- Triages the nature and complexity of inquiries and concerns and determines actions to be taken, advising customers as appropriate including the escalation of calls to units within Enrolment Services
- Accurately interprets regulations and policies and communicates them to customers to provide information concerning individual situations and advises them of the appropriate actions.
- Assesses the needs of a busy front office environment and knows when consultation is appropriate;
- Establishes work priorities while maintaining focus on quality service.
**Administration**:
- Refers customers to other departments as appropriate, and schedules meetings as necessary
- Reviews all documents for completeness and accuracy, interpreting if requirements are met, and advising applicants on format and deadlines
- Understands and adheres to the Freedom of Information and Protection of Privacy Act (FIPPA) regulations.
- Responsible for familiarity with an extraordinarily large body of knowledge in terms of offering accurate information to customers, keeping current a diversified knowledge base, interpreting complex policies and procedures, and being able to troubleshoot complex situations.
**General Duties and Expectations**:
- Attends team meetings identifying procedural problems, offering suggestions for improvement of services and recommending changes; works to streamline and redesign forms, recommending electronic form implementation for service improvements
- Demonstrates flexibility and adaptability, is open to new ideas, and supports and/or exhibits a willingness to challenge the status quo and strive for continuous improvement
- Ensures related business processes are well documented and revised as required, including proper storage of electronic files on Laurier’s network drives and as per departmental standards
- Supports and participates in the exchange of diverse perspectives and ideas
- Follows through and delivers on commitments in a timely fashion; Interacts with others as individuals and supports an environment of "personal service"
- Proactively builds relationships with all campus partners and colleagues; acts as an ambassador on behalf of the department and Enrolments Services at all times
- Accepts responsibility for outcomes and maintains standards of professionalism
- Adheres to business standards as established by the unit, and compiles related metrics to assist with data-driven decision-making
- At the request of the leadership team (and based on volume and timing), provides administrative task support to colleagues within the department and Enrolment Services.
**Qualifications**:
**Education**:
- Secondary school diploma plus one year of post-secondary education
