Case Manager, Burnaby, British Columbia
7 months ago
**Full Time Position: Case Manager**
**Neil Squire, Burnaby, **BC**
**Neil Squire** is a Canadian national not-for-profit organization that empowers Canadians with disabilities through the use of computer-based assistive technologies, research and development, and various employment programs. Headquartered in Burnaby, BC, Neil Squire is presently hiring for their employment program and seeking a **Case Manager**.
Under the direction of the National Program Manager, the Case Manager is responsible for conducting intake assessments, providing one-to-one employment counselling sessions, developing action plans with program participants, liaising with employers, and marketing participants for job development. A key role for the Case Manager is to facilitate one-to-one appointments and small group sessions, if appropriate, on employment topics pertaining to Career & Personal Development, Wellness for Work, and Job Development.
Topics include but are not limited to:
- Career Assessment Tools
- Labour Market Research
- Transferable Skills Analysis
- Disability Disclosure
- Entrepreneurial Skills
- Resumes & Cover Letter Writing
- Job Search Techniques
- Networking
- Informational Interviewing
- Interviewing
- Maintaining Employment
**Duties and Responsibilities**:
- Screen clients for eligibility/suitability for program
- Conduct intake assessments and initial needs determination with clients
- Conduct one-on-one employment counseling sessions using various career assessment tools
- Develop realistic and appropriate action plans for participants, review, and revise action plans as required
- Manage all aspects of client action plan and refer clients to other services as appropriate
- Keep in close contact with every client. Ensure client progress is always up to date in program database
- Collect required documents and assignments from clients throughout the program. Ensure client file content is in place for audit purposes
- Prepare participants for employment marketing (resumes, cover letters, interview prep, etc); provide job search assistance and marketing support
- Identify appropriate job leads and assist clients to access the hidden job market; support transition into employment; liaise with employers in order to generate employment leads
- Market wage subsidy and non-wage subsidy employer services
- Negotiate and prepare wage subsidy agreements, prepare employer documents and other required documents as needed
- Provide ongoing follow-up support to clients and employers, as needed
- Enter program notes and job development activities into appropriate database; maintain up-to-date employer and client databases
- Manage and maintain appropriate trackers, including the screening inquiry tracker
- Prepare detailed monthly and quarterly reporting on client progress in accordance with program procedures for submission to funders
- Ensure all statistics, case notes, reports, consents, and other information pertaining to client documentation are completed on time and maintained in adherence to policies and procedures
- Meet and network with various service providers to promote the program to increase recruitment and develop a network of resources for supported referrals
- Facilitate and maintain positive relationships with community partners and organizations
- Attend local tradeshows/conferences, networking opportunities and other community events
- Respond to queries from Assistive Technology Services program and refer self-referrals to provincial government online employment services portal. Refer complex cases to Burnaby office for follow-up
- Other additional duties will be assigned as needed
**Education, Training, Experience and Other Requirements**:
- Relevant Bachelor’s Degree, Diploma in Social Sciences or a related field and/or CDP Certificate OR an equivalent combination of education, training and experience is an asset
- Previous experience working in employment programs and/or working with people with disabilities and other barriers to employment is an asset
- Be comfortable facilitating both large and small groups on a variety of topics preparing participants for transition into the labour market
- Must have valid BC driver’s license and use of a motor vehicle
- Willing to undergo a Criminal Record Check is a requirement
- Ability to work with clients with disabilities utilizing a results-oriented focus combined with patience
- Demonstrated ability to creatively solve problems and overcome challenges associated with working with multi-barriered clients
- Adaptive to ongoing change, flexible, creative and able to deal effectively with transition
- Knowledge of various assessment tools and community resources
- Strong administration, computer and technical skills including Microsoft office
- Excellent verbal and written communication skills
- Demonstrated ability to meet deadlines and work under pressure
- Must adhere to project outcomes, objectives and policies of the organization to ensure
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