IT Delivery Manager

12 hours ago

Victoria, Canada Insurance Corporation of British Columbia Full time $137,300 - $194,700

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you

Position Highlights

We are looking for an accomplished Delivery Manager to join our IS Driver Licensing and Government Business Solutions team in either Victoria or Vancouver. Leading a dynamic team of Managers and cross-functional teams, you will be responsible for overseeing a portfolio of modernization initiatives in a complex technical environment. You will work as a key member of our team, reporting to the Business Relationship Manager, IS Driver Licensing and Government Business Solutions.

Described as a perseverant change agent, you are someone who is able to navigate complex technical and stakeholder environments. You have a mindset for continuous improvement, with the ability to think critically and champion change.

  • You are an accomplished professional with at least 5 years transformational delivery experience in a complex technical environment.
  • You are a seasoned and respected people manager that leads by example.
  • You are highly collaborative; building trusted partnerships with stakeholders at all levels.
  • You are an excellent communicator that can translate complex information to any audience.
  • You are comfortable navigating complexity while maintaining a clear vision, aligned to desired outcomes.
Overall responsibilities include:

Planning and directing the short and long term technology portfolio for the Driver Licensing business function.

Specific responsibilities include:
  • Collaboration with specific business function(s) to develop overall modernization direction, goals, and plans for the business use of application systems and programs.
  • Building and maintaining effective working relationships with internal stakeholders.
  • Defining scope and structure of new application related projects from client stakeholders. Developing project plans and coordinating the schedule and deliverables with internal departments, monitoring the execution of the plan and providing governance oversight.
  • Acting as a key liaison between senior leaders and management from specific business function(s) and information technology delivery and sustainment areas; to address business issues and priorities as well as information technology capabilities and implications. Adjust priorities and resources in conjunction with information technology sustainment and solution delivery teams.
  • Develop the short- and long-term technology plans for specific business function(s) by participating in their strategic, tactical, and operational planning.
  • Oversee the evaluation, acquisition, and sustainment of applicable software and third party products and services to ensure a consistent, aligned and integrated approach.
  • Select, train, develop, and assess the performance of reporting staff.
Position Requirements

To make an immediate contribution in this role, you will bring solid knowledge and experience in the following areas:

  • Excellent interpersonal, team building, and leadership skills.
  • Experienced people manager including recruitment, performance management, staff development, and coaching/mentoring.
  • Proven ability in establishing and maintaining an effective delivery practice through modernization.
  • Strong organizational and planning skills and the ability to manage multiple priorities.
  • Strong understanding of technology with the ability to express complex technical concepts effectively to all levels of the organization.
  • Leading and facilitating cross-functional project teams. Able to elicit needs, discern what is critical for success, and shape delivery scope to balance cost, time, and risk (both project and operational sustainment).
  • Critical thinking and business acumen. Knowledge of financial and project accounting processes and principles and excellent verbal and written communication skills, including the ability to translate complex technical terms into business language.
  • Risk management – able to assess, manage and balance technical and delivery risk.
  • Experience with Agile delivery, SDLC, DevOps, cloud architecture, and modern development languages and standards.
Position Information:
  • ICBC provides comprehensive and flexible benefit coverage to all eligible employees including a defined benefit pension plan.
  • Three options of health and dental coverage. Two of those options are fully paid by ICBC and with access to Flex credits.
  • 100% employer paid life insurance, long term disability, and travel insurance.
  • Sick leave plan – 100% of pay for a period of a maximum of 8 weeks plus 85% of your pay for a subsequent period of up to 9 weeks.
  • Additional optional insurance coverages.
  • Only candidates legally entitled to work in Canada will be considered for this position.
  • This position will reside in either Victoria or North Vancouver location.
About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse, and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits, and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined:
  • Resident – you will work at your primary in-office headquarters on all scheduled work days.
  • Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
  • Hybrid 10 – you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia.
  • Mobile – you will work a significant amount of time in the field, in addition to working from an office and optionally working remotely within British Columbia.

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