Proactive Loyalty Agent
7 months ago
**JOB DESCRIPTION** Responsibilities**:
- Handling inbound and outbound calls for at-risk Chase Merchant Services merchants in a metrics-driven environment
- Participating in proactive campaigns and projects focused on retaining customers and improving merchant experience.
- Navigating multiple technologies while staying engaged with our customers.
- Analyzing issues merchants are experiencing and providing improvements to existing setups and products.
- Cross selling value-added products or services in order to enhance the merchants processing experience.
- Recording detailed notes of all merchant communications and actions.
**Qualifications**:
- Bilingualism (French / English) preferred
- Industry experience preferred
- Excellent customer service skills and experience helping merchants with escalated service issues
- Negotiation and sales skills a definite asset
- Complete computer and Microsoft Office proficiency a must
- Professionalism, attention to detail, and creative problem-solving skills
- Excellent written and verbal skills (English/French)
- Familiarity with Chase Merchant Services systems including Client Central, PeopleSoft, EBS, and CST an asset
- Ability to maintain good rapport with co-workers and employees of different departments
- Must be available to work between the hours of 8:00 am
- 7:00 pm
- Are very comfortable communicating with customers in
- Possess excellent negotiation and decision-making skills; in addition to strong communication skills
**ABOUT US**
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
**ABOUT THE TEAM**
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
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