Social Enterprise Food Service Job Coach

3 weeks ago

London, Canada Youth Opportunities Unlimited Full time

_**Be the best YOU**_
- **Being a part of Youth Opportunities Unlimited (YOU) means you have a shared passion for supporting youth in reaching their full potential. YOU is a place where your unique background, perspectives, and talents are valued, and help innovate new program ideas to best support youth in our community.**_
- **You can make your impact here Be part of a diverse and inclusive workplace where the work you do is truly valued. You will have the freedom to excel in your way by serving young people and knowing you are making a difference for our community.**_
- **Come be a part of a team that works alongside youth as they work on goals and be there to celebrate when they achieve those milestones. Help us continue creating a community where youth are embraced and will thrive.**_

Reporting to the Manager of Food Services, the Social Enterprise Food Services Job Coach and youth Mentor will be responsible for undertaking a multifaceted role that involves comprehensive training in front-of-house operations and case management of youth participants in employment-focused programs. In this role, the job coach is accountable for individualized case management of youth with a variety of backgrounds with a range of mental health difficulties, enhancing training opportunities, determining motivation, assisting and advising youth in developing practical work and life skills,1:1 job coaching sessions,developing action-oriented plans, supervising youth on day-to-day operations and facilitation of pre-employment programming, providing expert assistance in creating achievable action and training plans by working with YOU's Food Service - Social Enterprise and sites. This role supports youth success, attendance, skill maintenance, and skill development ensuring confidentiality. The integral aspects of the role include keeping thorough case notes and gathering information for reports to funders, ensuring the accuracy and integrity of data on relevant computerized case management systems, and administering assessments while maintaining client case documentation.

The Social Enterprise Food Services Job Coach & Youth Mentor is also integral in overseeing and actively participating in the food production operations, ensuring that daily production requirements are met by maintaining exemplary service standards within YOU's front-of-house Food and Beverage services. The Job Coach must have hands-on experience with the production of food and should possess strong communication skills creating a welcoming environment for customers of YOU’s Food Services. Experience using Point-of-Sale systems, standards for cleanliness, and understanding of food safety protocols is an asset.

The Job Coach fosters collaboration between Food Services and Career Services, ensuring seamless integration of support for youth participants. This involves active coordination with employment case managers to align training plans and employment goals, creating a cohesive strategy for individual success. Regular representation of Food Services at weekly meetings provides a platform to communicate updates on youth progress, challenges, and program developments.

**Specific responsibilities include but are not limited to the following**:

- Providing 1:1 job coaching assessment, and motivation for gaining employment and life skills through hands-on training to youth and support to case management..
- Working with youth from diverse cultural backgrounds and various mental health challenges.
- Strengthening training opportunities through YOU’s Food Service - Social Enterprises.
- Using motivational interviewing skills and assertive objective-based interactions to guide participants in establishing achievable action plans.
- Monitoring and achieving individual targets, as well as program targets that include youth attendance, maintenance, and program completion.
- Maintaining and ensuring accurate data quality and integrity on relevant electronic case management systems and up-to-date case notes, completing paperwork and forms, and writing reports as required by funders.

**Qualifications**:

- Recommended Education: University Degree or minimum 2-year College Diploma in Human/Social Services/ Child and Youth Work from an accredited institution.
- 1 year experience in a food service setting.
- Recommended Experience: Barista, Cook,
- Recommended Certifications - Customer Service certificate
- Assets: Safe Food Handling Certification, First Aid and Smart Serve
- Demonstrated ability to engage, coach, mentor and support youth participants.
- Demonstrated abilities in administrative tasks such as record keeping, case note management, and stats tracking.
- Experience facilitating employment, training, and life skills workshops, maintaining information on training competencies, and developing of goal-based action plans to develop skill competencies.
- Proven ability to teach and mentor youth to overcome barriers to employment, creating training action

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