Dispatch Supervisor

3 weeks ago


Vancouver, Canada Busters Towing Full time

'''Job Summary'''

We seek a highly organized and detail-oriented Dispatch Supervisor to join our team. The Dispatch Supervisor will be responsible for overseeing the day-to-day operations of our dispatch and call center department, ensuring target ETAs are being met, and team planning, organizing, directing, and evaluating the Dispatchers. Creating an environment that achieves customer service/satisfaction.

'''Duties'''
- Maintain regular communication with all staff to address any issues or concerns
- Organize work-flow and ensure that employees understand their duties or delegated tasks
- Meet with staff who are having difficulties understanding or following new/current instructions or Policies
- Meet with staff who have regular incidents of absenteeism and tardiness
- Meet with staff regarding conduct, report to management for disciplinary measures
- Receive Driver complaints and resolve problems before they become grievances
- Pass on information from Management to staff and vice versa
- Ensure adherence to legal and company policies and procedures
- Assist Dispatch with jobs, drivers, drivers cash outs, computer/system issues, etc.
- Fill in for Dispatch or Call Taker if unable to find replacement
- Review event information and stats prior to the date of the event to schedule extra staff if required.
- Follow up with payroll regarding Employee’s hours, vacations, approved overtime, and any changes regarding employment
- Monitor office equipment and ensure prompt repair or replacement when necessary (POS machine, phones, Dispatch radio/headsets, etc)
- Anticipate escalation and assist employees when required
- Follow Busters On-Boarding Program and meet with all new trainees as per procedure
- Complete Daily, Weekly, Monthly, Quarterly and Yearly duties. A detailed list will be provided separately.

'''Skills'''
- Ability to multitask and prioritize tasks in a fast-paced environment
- Dispatch experience and shows an excellent understanding of the Company’s dispatch procedures
- Demonstrates leadership & people management
- Proven ability to stimulate a growing environment
- HR and training experience
- Customer service exposure
- Resources Planning software experience
- Business diploma/degree or equivalent experience
- Excellent written and oral communication skills

**Job Types**: Full-time, Permanent

**Salary**: From $26.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- dispatching: 2 years (preferred)

Work Location: In person

Application deadline: 2024-04-30



  • Vancouver, Canada BC Maritime Employers Association Full time

    **Company**: BC Maritime Employers Association **Industry**: Dispatch **Level**: Dispatch Administrator **Location**: Vancouver, BC **Compensation**: Salary + Benefits OVERVIEW ROLE OVERVIEW The Dispatch Administrator will coordinate various office tasks and functions to ensure the dispatch operations run smoothly at all times and support the dispatch...

  • Dispatch Operator

    3 days ago


    Vancouver, Canada Canucks Sports & Entertainment Full time

    **Position**:Dispatch Operator**: **Department**: Event Services **Reports to**: Manager, Security **Hourly Rate**: $19.97 At Canucks Sports and Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the...


  • Vancouver, Canada British Columbia Maritime Employers Association Full time

    **Dispatch Administrator** PURPOSE: To coordinate various office tasks and functions to ensure the dispatch operations run smoothly at all times and support the dispatch team in all BCMEA initiatives as we work towards our strategic imperatives. This role is 100% on-site. Working hours are Monday - Friday from 6:30am-3:30pm. RESPONSIBILITIES AND...

  • Marine Dispatcher

    4 weeks ago


    Vancouver, Canada Heidelberg Materials US, Inc. Full time

    **AutoReqId**: 18146BR **Pay Class**: Salaried Non-Exempt **Minimum Pay Rate**: $62,752.55 **Maximum Pay Rate**: $87,853.57 **Department**: Distribution **Line of Business**: Aggregates **Position Type**: Full-Time **Job Posting**: Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it...


  • Vancouver, Canada GAT Airline Ground Support Full time

    Dispatcher Passenger Assistance **Reports To**: Supervisor Passenger Assistance (PAA) Summary This position is responsible for ensuring special service requests are dispatched to the appropriate service agent to pick-up and deliver passengers to the appropriate gate within required time constraints. The ideal person for this role will be excellent at...

  • Dispatcher

    1 week ago


    Vancouver, Canada West Coast Reduction Ltd. Full time

    Dispatcher 105 N Commercial Dr, Vancouver, BC V5L 4V7, Canada Req #383 Tuesday, May 7, 2024 West Coast Reduction Ltd. - Nothing Left Behind*.  At West Coast Reduction, nothing is important to us. Because when there’s nothing left – that is when we’ve done our job. We collect food waste and by-products from food producers, like farms,...


  • North Vancouver, Canada Grouse Mountain Full time

    DISPATCHER **Job Title**: Dispatcher **Department**: Mountain Operations **Reporting Manager**: Supervisor, Dispatch & Mountain Operations Duty Manager **Role Status**: Full Time Seasonal (November - April) Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's...


  • Vancouver, Canada Canadian Blood Services Full time

    Canadian Blood Services is looking for a **Logistics Dispatcher/Supply Technician** **to join our dynamic **Supply Chain Operations West** **team in **Vancouver**. **Job category**: Supply chain and logistics **Job posting ID**: 4606 **Employment status**:Temporary full-time **Position's anticipated end date**:2024-01-28** or return incumbent** **Possible...


  • Vancouver, BC, Canada Northland Properties Full time €21

    Proud to be 100% Canadian-owned,Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...


  • Vancouver, British Columbia, Canada Centerra Gold Full time

    May 3, 2024 Supervisor, Mine Operations Job Role Supervisor, Mine Operations Summary Reporting to the Mine Operations Superintendent, the Mine Operations Supervisor will be responsible for the supervision of Mine Operations Technicians (Equipment Operators & Truck Drivers). Responsibilities Supervise, plan and lead the safe operation of al mine mobile...

  • Delivery Driver

    4 weeks ago


    Vancouver, Canada Arconia Courier Services Full time

    **Company description** Arconia Courier Services is a transportation management company. We provide transportation solutions to other big companies by utilizing our people's skills, processes, and technology. Our goal is to establish ourselves in the transportation industry as a go-to provider for the class of services we offer. **Job description** The...


  • Vancouver, Canada Intercruises Shoreside & Port Services Full time

    **Are you available for a PART-TIME and WEEKEND daytime hours?** - **Come join the VANCOUVER INTERCRUISES TEAM!**_ - **Hiring Event**_ - Thursday February 9, 2023 10:00 AM to 1:00 PM - Saturday February 11, 2023 12:00 PM to 3:00 PM - **Location**:_ Cruise Ship Terminal - 999 Canada Place - Main Lobby **TO CONFIRM INTERVIEW APPLY-** - Interviews will be...


  • Vancouver, Canada Heidelberg Materials US, Inc. Full time

    **AutoReqId**: 17288BR **Pay Class**: Salaried Exempt **Minimum Pay Rate**: $86,000.00 **Maximum Pay Rate**: $129,000.00 **Department**: Distribution **Job Posting**: Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete....


  • Vancouver, Canada Intercruises Shoreside & Port Services Full time

    **Are you available for a PART-TIME and WEEKEND daytime hours?** - **Come join the VANCOUVER INTERCRUISES TEAM!**_ - **Hiring Event**_ - Thursday February 9, 2023 10:00 AM to 1:00 PM - Saturday February 11, 2023 12:00 PM to 3:00 PM - **Location**:_ Cruise Ship Terminal - 999 Canada Place - Main Lobby **TO CONFIRM INTERVIEW APPLY-** - Interviews will be...


  • Vancouver, Canada Canadian Pacific Full time

    Req ID: 100667 - Department: Market Strategy & Asset Management - Job Type: Full-Time - Position Type: Non-Union - Location: Vancouver, British Columbia - Country: Canada - % of Travel: 0-10% - # of Positions: 1 - Job Grade: 4 - Job Available to: Internal & External Canadian Pacific is a transcontinental railway in Canada and the United States with direct...


  • Vancouver, Canada Go Truck Go Full time

    **Education** - Secondary (high) school graduation certificate **Experience** 1 year to less than 2 years **On the road job** Work locations may vary. Frequent or constant travel is required from the employee. **Responsibilities** **Tasks** - Co-ordinate and schedule activities - Ensure health and safety regulations are followed - Recommend personnel...

  • Bus Drivers Supervisor

    21 hours ago


    Vancouver, Canada West Coast Sightseeing LTD Full time

    Work Term: Permanent - Work Language: English - Hours: 40 to 50 hours per week - Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work site environment**: - Outdoors **Work setting**: - Supervision - Dispatching **Tasks**: - Train or arrange for training - Dispatch bus drivers and monitor routes -...


  • Vancouver, Canada BC Vancouver Movers Ltd. Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksPrepare production and other reportsSupervise workers and projectsTrain or arrange for trainingDispatch bus drivers and monitor routesRecommend personnel actionsWork Term: PermanentWork Language: EnglishHours: 40 hours per week


  • Vancouver, Canada DA-SH Building Maintenance Ltd. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Supervise workers and projects - Train or arrange for training - Dispatch bus drivers and monitor routes - Co-ordinate and schedule activities - Ensure health and safety regulations are followed - Recommend personnel actions - Requisition or...


  • Vancouver, Canada BC Vancouver Movers Ltd. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksPrepare production and other reportsSupervise workers and projectsTrain or arrange for trainingDispatch bus drivers and monitor routesRecommend personnel actionsExperience1 year to less than 2 yearsDurée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40...