Retail Manager

4 weeks ago

Toronto, Canada Collective Arts Brewing Full time

You are an energetic and enthusiastic craft beer lover who is passionate, self-motivated and who will foster engaging experiences at our Pop Up. You are a people person; you understand that people are the backbone of this business, you lead by example and coach your team into top shape. You are a problem solver, if you don’t know the answer you don’t wait around for answers. You’re a leader; you will be expected to drive sales and experience by coaching, training, motivating and assisting staff in reaching and exceeding goals. You will assist in executing and meeting operational objectives. You’re organized; able to report and analyze sales, perform weekly cash management, and effectively schedule your team. You will have tireless energy, a creative mind, and the ability to think outside the box.

**Customer Service & Sales Generation**
- Achieve consistent customer service results and train the FOH team that can deliver on the same expectations.
- Monitor performance results of the space; sending weekly performance reports to direct reports in terms of sales and staff performance.
- Ensure proper training for the team on all Collective Arts core and new product knowledge to offer selection guidance to customers.

**Operations & Responsibilities**
- Prepare and manage employee schedules in order to meet business needs.
- Ensure space meets labor targets by effectively managing staffing to adapt to fluctuations in business needs.
- Adhere to opening and closing procedures.
- Perform weekly Inventory Audits on Beverages, Merch, and Supplies; recommend or take action based on audits.
- Proactively plan for vacation coverage and holidays to ensure no business disruption.
- Maintain safety in the workplace; prevent accidents and report all incidents of unsafe conditions and/or practices in a timely manner.
- Manage point of sale devices and processes, including backend management.
- Ensure all visual and housekeeping standards are kept to the highest quality and consistently; eg cleanliness.
- You are comfortable behind the bar and able to access and solve technical draught issues.

**Personnel Management**
- Develop, train and manage the team to ensure standards are met and company growth is supported.

**What you will be doing and how your time will be organized (approximately)**:

- **75%** Leading the team through service.
- **25%** Scheduling, store ops management, inventory management, POS management

**To be successful in this role, you must**:

- Be a confident and decisive and yet empathetic leader
- A self starter, problem solver, do-er
- Extremely flexible and adaptable to change
- Tirelessly positive and energetic
- An excellent communicator

**Bonus points if you**:

- Have worked in a scaling start-up or growing small-business environment
- Have managed large groups of young people
- Are handy
- Have formal beer training, (cicerone, prud’homme) or brewery work experience
- Can drive

**Why Collective Arts?**

Collective Arts is a grassroots brewery founded on creativity and community. We fuse the creativity of craft beverages with the inspired talents of emerging artists and musicians from around the world. As Collective Arts grows, so do the roles and responsibilities of our team members. We look for all new hires to match our culture of creativity, flexibility and motivation. When we hire you at Collective Arts Brewing, we hire for the future. With unlimited career opportunities, Collective Arts invests in ensuring our teams are always challenged, constantly learning from each other, and are creatively contributing to our next big idea. So, if you are energized by the idea of making a real difference as part of a winning team, we want to hear from you.

**Job Type**: Contract

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