Volunteer Program Coordinator

6 months ago

Camrose, Canada Camrose & District FCSS Full time

The Program provides community-based social supports for older adults creating a safe and supportive environment for older adults to age well in their homes and communities. The supports include in-home supports, meals on wheels, Senior’s CHOICES, Nav-CARE; volunteer drivers; community kitchen; information/referral/support; public information and awareness; assistance with government forms; and volunteer income tax program.

**DESCRIPTION**:
Camrose & District FCSS is seeking a dynamic individual to champion and provide leadership for the Senior's CHOICES program and Nav-CARE. The job consists of four essential roles: orientating and mentoring volunteers; identifying persons with navigation needs, providing public education; and supporting capacity building. This is a full-time, fixed-term position, working 35 hours/week, Monday to Friday - with the understanding that flexibility is required.
- **Additional Benefits**:

- Flexible hours (daily start/end times)
- Remote and in-person work opportunity
- Comprehensive benefits package

**RESPONSIBILITIES**

The Volunteer Program Coordinator assists the Program Director with the overall direction and outcomes of the Senior’s CHOICES and Nav-CARE programs, especially with respect to direct service delivery and including:
**Leadership and Supervision**
- Supports and fosters the mission, goals, and guiding principles of the Senior’s CHOICES Program and the Nav-CARE program;
- Assists the Program Director in modeling and teaching social support practices to volunteers and participants during program implementation.

**Program Planning, Monitoring and Evaluation**
- Works with the Program Director, other Senior’s CHOICES, and Nav-CARE staff, and CDFCSS staff and to plan/design, implement, monitor, and evaluate programs for older adults.
- Orientating and mentoring volunteers - screen volunteers to determine suitability; facilitate volunteer educations; match volunteers with older adults; provide ongoing education and support for volunteers; evaluate volunteer satisfaction
- Identifying Senior’s CHOICES and Nav-CARE clients - determine population in need of a navigation approach; educate healthcare providers and social services providers about Senior’s CHOICES and Nav-CARE; provide easy referral for social care; determine suitability of persons for the Senior’s CHOICES and/or Nav-CARE service; conduct intake of clients; monitor client satisfaction, access to services and engagement
- Assists the Program Director with efficient and timely monitoring, reporting, assessment, and recommendations based on program statistics, outcomes, and achievements.

**Operational and Financial Management**
- Assists the Program Director with financial planning and administration of the Senior’s CHOICES and Nav-CARE program;
- Assists the Program Director with day-to-day operations by maintaining adequate, appropriate operational and statistical records of all applicable program activities and assisting with external and internal communications;
**Client and Public Relations**
- Promotes and practices excellent public relations with clients, program participants, their families, other Senior’s CHOICES and Nav-CARE clients and personnel, and the community in general;
- Providing public education - determine community groups who might have an interest in Senior’s CHOICES and Nav-CARE; give presentations to interested groups; provide the public with updates of the Senior’s CHOICES and Nav-CARE program;
**Community Partnership and Liaisons**
- As directed by the Program Director or initiated by staff, cooperates with other community programs serving Senior’s CHOICES and Nav-CARE participants, resulting in linked services where applicable and feasible;
- Be an ambassador within the community of senior’s services, liaison with agencies as needed about client and potential needs and work collaboratively with support agencies or organizations;
- Supporting capacity - support volunteer education and ongoing development; share resources

**GENERAL COMPETENCIES**
- Has effective interpersonal planning and organizational skills, exhibiting a generally positive approach and a high degree of personal initiative;
- Is able to work co-operatively in a team, facilitating a team environment through personal behavior, work contributions and the sharing of knowledge.
- Is able to work with a diversity of individuals and families in a positive, effective manner.
- Is empathetic and aware of participant needs; exhibits recognition of their needs with the ability to work as a team player to implement positive outcomes for participants;
- Is able to support and coach program volunteers, working cooperatively as a team leader;
- Is creative; can generate new ideas and methods for program enhancement and adjust to changing work and community environments;
**KNOWLEDGE, EDUCATION AND EXPERIENCE**
- Degree or diploma in a human service field, or equivalent education and experience
- Mini

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