Revenue Operations Analyst

2 weeks ago

Montréal QC, Canada Lightspeed Full time

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

Lightspeed is looking for a full-time Revenue Operations Analyst for our Global Revenue Insights Team in RevOps. The Revenue Operations team is core to the success of our go-to-market functions (Sales, Marketing, Launch, Customer Success, Support). By analyzing and optimizing operational data, you'll accelerate and improve our ability to make decisions by ensuring we have access to timely and accurate insights. If you love digging into the root causes of problems, finding patterns, and working with multiple teams, then this is the role for you. Specifically, the Revenue Operations Analyst (UP) will play a critical role in ensuring the integrity and effectiveness of the UP exclusions process, directly contributing to increased payments-related revenue. This position is responsible for maintaining controls, conducting audits, and driving the adoption of the UP exclusions policy. By acting as the primary owner of the process, the role ensures compliance, reduces invalid exclusions, and supports strategic decision-making through data and reporting.

What you’ll be doing:

- Deliver reporting and insights to stakeholders, including exclusion rate statistics for GTM leads, product feature gaps to the Product team, and data errors to the Data team.
- Conduct on going reviews and audits of the UP exclusions list of the front and backbook
- Manage the UP exclusions policy, including updates, approvals, and enabling stakeholders with proper guidance.
- Identify, flag, and coordinate the removal of expired exclusions, collaborating with Sales to communicate timelines and actions.
- Serve as the first point of contact for stakeholders experiencing issues with exclusion processes or tools like Salesforce and ChurnZero.
- Coordinate interdepartmental collaboration to improve the exclusions process and ensure its adoption across teams.
- Take on secondary Revenue Operations analysis and reporting tasks beyond the UP mandate, collaborating with other analysts to deliver broader reporting and operational insights.

What you need to bring:
The Revenue Operations team is core to the success of our go-to-market functions.
- Bachelor's degree in Business, Finance, Business Technology Management, or other related field
- Strong background in data analysis and reporting, with a focus on presenting findings to cross-functional stakeholders. (3+ years of experience)
- Experience driving cross-functional outcomes, ideally with stakeholders as diverse as Data, IT, IS, Sales and Marketing
- Knowledge of Looker or other BI tools like Tableau or Power BI
- Experience managing large & complex data sets
- Experience building dashboards and reports
- Experience working with Salesforce or other CRM systems

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

What’s in it for you?

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Possibility for transit fees to be covered
- Paid leave assistance for new parents
- Linkedin learning
- Volunteer day

LI-TL2

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day..

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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