Guest Experience Staff

2 months ago

Calgary, Canada SKA Thermal Spa Full time

**Join Our Team at SKA Thermal Spa - Now Hiring Guest Experience Staff**

Are you passionate about hospitality and looking for a fun, supportive work environment? SKA Thermal Spa, located in the heart of downtown Calgary, is hiring Guest Experience Staff to join our dynamic team Whether you're kickstarting your career or looking to make some extra cash, this could be the perfect opportunity for you.

Why You’ll Love Working with Us:
✨ A friendly and welcoming team - we work hard, but we have fun doing it

✨ Flexible shifts to fit your schedule

✨ Competitive pay + tips

✨ A gorgeous, relaxing spa environment in downtown Calgary
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- **In order to fully know what the job entails, we have listed the following descriptions below of Spa Attendant, Server, and Front Desk. As a Guest Experience Staff member, your everyday tasks will include a mixture of all descriptions listed below.**

Spa Attendant

**What You’ll Do**:

- Maintain the cleanliness and organization of spa areas, ensuring a luxurious and spotless environment.
- Prepare and restock amenities such as towels, robes, and products for guest use.
- Guide guests through the spa, offering a warm and welcoming experience.
- Support spa therapists and staff to ensure smooth operations and exceptional service delivery.
- Monitor and maintain the ambiance of the spa, including lighting, music, and temperature.
- Address guest inquiries and ensure that their experience exceeds expectations.

**What We’re Looking For**:

- Strong attention to detail and cleanliness.
- Excellent interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- A positive attitude with a team-oriented mindset.
- Prior experience in a spa or hospitality role is an asset but not required.
- Physical ability to stand for extended periods and perform light cleaning tasks.
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- Server

**What You’ll Do**:

- Provide attentive and personalized service to guests in the spa lounge and restaurant.
- Take orders, serve food and beverages, and ensure guests are enjoying their experience.
- Maintain a clean and well-stocked dining area.
- Collaborate with the kitchen team to ensure smooth service delivery.
- Handle payments and ensure accurate billing.
- Respond promptly to guest requests and inquiries, resolving any concerns with professionalism.

**What We’re Looking For**:

- Prior serving experience is an asset but not required—enthusiasm and willingness to learn are just as valuable
- Strong communication and interpersonal skills.
- Ability to stay calm and organized in a busy environment.
- Attention to detail and a commitment to providing exceptional service.
- Smart Serve or ProServe certification.
- Ability to work evenings, weekends, and holidays, as required.
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- Front Desk

**What You’ll Do**:

- Be the face of SKA Thermal Spa, greeting guests warmly and creating a positive first impression.
- Manage reservations, bookings, and spa appointments efficiently.
- Handle phone inquiries and respond to guest questions with a professional and friendly demeanor.
- Process payments and issue receipts, ensuring accurate billing and transactions.
- Coordinate with other departments to ensure smooth operations and excellent guest experiences.
- Assist with administrative duties, such as organizing schedules and maintaining guest records.

**What We’re Looking For**:

- Strong customer service and communication skills.
- Prior experience in a front desk or administrative role, preferably in hospitality or spa settings, is an asset.
- Ability to multitask, stay organized, and manage time effectively.
- Familiarity with booking software or POS systems is a plus.
- Friendly and professional demeanor with a passion for providing exceptional service.
- Availability to work flexible hours, including evenings and weekends.

**Job Types**: Full-time, Part-time

Pay: From $17.00 per hour

Expected hours: 20 - 40 per week

Additional pay:

- Bonus pay
- Tips

**Benefits**:

- Flexible schedule

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Application question(s):

- Do you have a First Aid Certification?
- Are you able to work evenings until 11-12 pm?

Licence/Certification:

- ProServe Certification (required)

Work Location: In person

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